Call Center Customer Service

Pierce Hunter

Address: ***** ****** ******** *** *** #80, Spring Valley, California 91978

Email: *********@*****.*** Phone: 619-***-****

Professional Experience:

Warehouse Supervisor Delaware North, Petco Park, San Diego, California

February 2024 – Present

-Manage a team of porters to ensure delivery of food, beverages, and other products throughout the stadium.

-Ensure accurate inventory is maintained within concession stands and warehouse through bimonthly cycle counts.

-Work closely with concession and catering departments to plan logistics for all games, concerts, and special events.

-Enhance the guest experience while interacting with attendees of any event.

-Maintain the cleanliness and sanitation of all work areas.

-Ensure proper food monitoring process documentation when receiving and storing food products.

-Assist Padres staff with setup and breakdown of all special events in the Ballpark

Delivery & Call Center Assistant Manager Southern California Urbn Leaf, San Diego, California February 2022 – October 2023

-Successfully established and managed a new delivery hub at the Vista Location, overseeing all aspects of operations and logistics.

-Coordinated routes, schedules, and delivery logistics to ensure timely and efficient services.

-Utilized advanced analytics to track Key Performance Indicators (KPIs) for delivery operations and call center performance.

-Collaborated closely with drivers, call center representatives, and vendors to optimize service quality and customer satisfaction.

-Led the call center team to provide exceptional customer service, resolve issues, and ensure smooth operations.

-Effectively communicated KPI insights and operational updates to upper management, contributing to strategic decision-making.

-Contributed to the development and implementation of strategies aimed at enhancing delivery operations and call center efficiency.

-Facilitated the change from using personal vehicles to rental vehicles

-Saved the company over $250K/year in insurance costs with change to rental vehicles

-Directly Managed the teams responsible for $126K/month in Net Sales for the Southern California Region

Assistant Production Manager Urbn Leaf, San Diego, California October 2018 - February 2022

-Assisted the Production Manager in managing day-to-day operations, optimizing employee performance, and production efficiency.

-Coordinated inventory control, packaging material availability, and cross-departmental communication.

-Utilized analytical tools to track production Key Performance Indicators (KPIs) and reported findings to upper management.

-Supported staff scheduling, training, and promoted transparent communication within the team.

-Managed the Department with a $10 Million Yearly Budget.

-Reduced expenses by $600K/yearly through cost-cutting measures.

-Purchased, Received, and Controlled all raw materials for the Manufacturing Department.

Shift Lead Urbn Leaf/Retail Division, San Diego, California February 2018 – October 2018

-Managed a team of 13+ retail staff, maintaining stocked and visually appealing product displays.

-Ensured consistent availability of all SKUs and provided exceptional customer service.

-Scheduled and monitored staff breaks, managed cash drops, and forecasted retail product needs.

Budtender Urbn Leaf/Retail Division, San Diego, California October 2017 - February 2018

-Delivered top-tier customer service, achieving repeated top sales performance.

-Maintained store cleanliness, stocked shelves, and efficiently operated POS system.

Bartender/Driver Waters Fine Food Catering, San Diego, California October 2017 – Oct 2021

-Orchestrated bar setup, service, and takedown at private client events.

-Provided various refreshments, loaded/unloaded catering trucks, and offered butler services.

Manager Nature’s Best Medical Cannabis Delivery, San Diego, California October 2013 - July

2017

-Managed inventory purchasing, packaging, and labeling, ensuring compliance with regulations.

-Supervised staff, designed packaging labels, and maintained driver schedules.

-Generated financial reports for executive review and maintained industry compliance.

Education

Bachelor of Arts in Business Management University of Texas, El Paso 2012

Certifications

OSHA 30

Food Handlers Permit

Skills

- Production Management (Cannabis Manufacturing)

- Cross-functional Coordination

- Financial Analysis and Budgeting

- Inventory Management

- Compliance and Regulations

- Staff Supervision

- Customer Service

- MS Word and Excel Proficiency

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