Business Analyst

MARIA BARUA, MBA

918-***-**** • *************@*****.*** • Midland, TX • https://www.linkedin.com/in/maria-barua-3a50a265 Certified Business Analyst Project Management Professional Sr. Business Analyst with a Master of Business Administration & 10+ years of experience in diverse sectors including Insurance, Banking, Retail, and Telecommunications. Highly Proficient in requirement gathering and analysis, BRD document creation, business process modeling/mapping using flow charts, Root Cause Analysis, Gap Analysis, and QA testing, with expertise in Agile-Scrum and Waterfall methodologies. Demonstrated success in re-designing the claims process and policy management within State Farm’s entire claims management system resulting in increased Customer Satisfaction and Timeliness of Service Delivery. Skilled in P&C insurance (including policy and claims) management systems, stakeholder management, systems analysis, & strategic planning, consistently delivering complex projects on time & within budget. Excels in operational efficiency, process improvements, & enhancing customer satisfaction. SKILLS

• Business Process Modeling • Requirement Gathering • Data Analysis • Financial Analysis • Stakeholder Management • Systems Analysis • Wireframes • Prototypes • Data Mapping • Business Process Re-Engineering

• Development Requirement Elicitation • Program Management • Change Management Strategy • Operations Forecasting & Planning • Traceability Matrix • Technology Architecture Analysis • Project Management • Stakeholder Engagement • Strategic Planning • Training • Agile Methodologies • Scrum • Business Intelligence Tools • User Story Development • Use Case Development • Excel • Tableau • Azure • Jira • Lucid Chart • MS Visio • SharePoint • Trello • Power BI • Salesforce Administration CRM • SQL • Oracle • MS SQL Server • Integrated Reporting Information System (IRIS) • Java • Draw.io • Justinmind PROFESSIONAL EXPERIENCE

Snr. Business Analyst

State Farm Bloomington, IL November 2021 to Current This was a business process re-engineering project and was aimed at re-designing the Claims Process and policy management within State Farm. This project led to over 90% improvement in customer satisfaction ratings by promptly addressing client concerns and providing timely resolution. It also reduced underwriting cycle time by 20% through streamlined risk assessment processes.

● Collaborated with stakeholders to define and document business needs, especially around policy administration, claims handling, and underwriting processes.

● Facilitated Joint Application Development (JAD) Workshops with Business Stakeholders, concentrating on eliciting Critical Success Factors and defining the Success Vision.

● Conducted business process analysis, and managed business requests for a wide range of activities including interface with management, users, and information technology professionals to create high-level conceptual solutions to business problems.

● Streamlined claims processing operations, ensuring compliance with regulatory standards and efficiency in handling claims.

● Participated in Data mapping activities to gather data and file data in the process of development and implementation leveraging the Tableau tool.

● Scheduled and conducted meetings addressing enhancement and modification Request issues.

● Mapped and analyzed current-state processes to identify inefficiencies in underwriting, claims, or policy lifecycle management (GAP Analysis).

● Ensured systems and processes comply with P&C regulatory standards, such as ISO guidelines or state-specific insurance regulations.

● Conducted Requirement analysis and designed walk-throughs with designers, developers, and management staff.

● Created test plans, cases, and documented testing and results regarding usability and functionality appropriately.

● Identified potential user issues with the project and worked with developers to find solutions.

● Created user guides, training materials, and process documentation to ensure smooth adoption of new systems or processes.

Snr. Business Analyst

Capital One McLean, VA January 2019 to September 2021 This project was to design a system that facilitates the completion of online mortgage transactions and minimizes customer service expenses. A mortgage guide was included in the system to boost the efficiency of the process for the users. This project was executed using the Waterfall methodology.

● Led the design and execution of a system to streamline online mortgage transactions, reducing customer service expenses.

● Conducted workshops with stakeholders to refine the scope of the new system, ensuring alignment with business objectives.

● Gathered comprehensive business and client requirements, meticulously documenting them using Requisite Pro.

● Developed Use Cases, process flow diagrams, activity diagrams, class diagrams, and sequence diagrams to validate various business processes in the loan system.

● Participated in Data mapping activities to gather and file data during the development and implementation phases.

● Conducted risk assessment and risk management, contributing to the development of a traceability matrix. Snr. Business Analyst

US FOODS, INC Rosemont, IL November 2017 to October 2019

● Engaged in business analysis and project management, coordinating team members, and creating test plans aligned with business requirements.

● Collaborated with the project manager to establish a standard change management process, aiming to improve software processes, enhance quality, and increase productivity.

● Defined and documented the vision and scope of the project, gathering requirements and developing Process Models and detailed Business Policies.

● Enhanced test cases and scripts based on new business requirements.

● Communicated with the development team to resolve issues, and performed regression testing to verify bug fixes.

Business Analyst

T-MOBILE US Bellevue, Washington January 2015 to October 2017

● Analyzed and improved existing business processes to identify critical bottlenecks and inefficiencies, effectively collaborating with stakeholders to pinpoint specific business needs and strategic objectives.

● Conducted comprehensive analysis of network performance data and valuable customer feedback, creating insightful reports & interactive dashboards for a deeper understanding of network utilization & customer satisfaction levels.

● Worked in collaboration with multiple different skilled data scientists to develop predictive models for efficient network maintenance at T-MOBILE focusing on strategic cost reduction & significantly enhancing customer experience.

CERTIFICATIONS, LICENSES & TRAINING

Certified Business Analysis Professional – CBAP

Project Management Professional – PMP

Credentials of Readiness - Harvard Business School

(Economics for Managers

Financial Accounting & Business Analytics)

EDUCATION

Master of Business Administration

Southeastern Oklahoma State University – Oklahoma

Bachelor of Science in Petroleum Engineering

University of Ibadan, Nigeria

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