Patient Care Customer Service
Resume:
Nicole Manuel-Calvin
Slidell, Louisiana 70461
*******************@*****.***
Dear Hiring Manager,
This letter is to express my interest in discussing the position on your website. The opportunity
in this listing is very appealing and I believe that my experience and education will make me a
competitive candidate for this position. The key strengths that I possess for success in this field
include, but are not limited to following:
Provide exceptional contributions to customer service for all customers
Strive for continued excellence
Strong communication skills
Edger to learn new things
You will find me to be well spoken, energic, confident, and personable, the type of person on
whom your customers will rely on. I also have a wide breath of experience of the type that give
you the versatility to place me in a number of contacts with confidence that the level of
excellence you expert will be met. Please see my resume for additional on my experience. I hope
that you’ll find my experience and interests intriguing enough to want a face to face meeting as I
am confident that I could provide value to you as a member of your team.
Objective: To obtain a position that will enable me to use my strong organizational skills,
educational background, and ability to work well with people.
(Patient Card Technician/Cna)
Department of Veterans Affairs Hospital
February/2023-February/2024
A Patient Care Technician's responsibilities include measuring and documenting vital signs.
They also identify patient concerns and report them to their colleagues. A Patient Care
Technician's duties also include moving, turning or relocating patients as required for their
comfort and medical requirements.
(Patient Card Technician/cna
Ochsner Medical Center-New Orleans, LA
November/2022-November2023
Pre op and post op in (DOSC) Day of surgery center
Calling Patients back pre op preparing them for surgery, post op transporting them to their
vehicles or their room depending on discharge. Cleaning slots, and stretchers preparing for the
next patient. Stocking supplies, and rolling gown packs.
Patient Care Technician
University medical center - New Orleans, LAJuly 2019-July 2022
Provides basic health care and support to patients’ during their stay in a medical facility. Main
duties include sanitizing and cleaning patients’ rooms, monitoring health and vital signs and
assisting patients’ with basic needs. Like feeding and grooming. Also patients’ blood pressure,
heart beat and pulse.
Amazon:
07/2020-05/2022
Sorter
Receiving incoming shipments, open packages, sort out items according to predefined
procedures, and ensure that all packing and labeling activities for outing shipments are properly
handled.
Bridge City Center For Youth:
09/2018-02/2020
Juvenile Justice Specialist
Monitors youth movement and provide youth count as per facility policies. Institutes security
measures when escorting youth inside and outside facility.
West Jefferson Health Care Center:
07/2015-09/2018
Certified Nursing Assistant
Assisting patients in grooming, dressing, bathing, eating, and exercising. Assist the nursing staff
with medical task, taking blood, monitoring vitals and reporting patients behaviors and
wellbeing.
Technical Environmental Service:
09/2015-01/2015
Fire Watch
Maintaining surveillance of areas where Hot-work or cutting with torches being performed.
Maintaining the safety of myself and others.
Quality Inn Hotel:
02/2014-10/2014
Housekeeping Supervisor
Opening up the department, assigning room attendants to their area doing inventory, and
addressing and problems and helping my supervisor. Closing the department at the end of the
day. Writing up and disciplining when it was needed.
Allied Cash Advance:
07/2013-02/2014
Customer Service Rep
Loan processing, attempt to collect payments for unpaid debts. Responsible for alerting
individuals that their accounts have gone into defaults. This was usually done over the phone, but
in some cases I drafted letters. Marketing in the field, managing and maintaining the store.
Incoming and outgoing calls, reminder calls, and money gram.
St Joseph of Harahan
09/2009-07/2012
Certified Nursing Assistant
Assisting patients in grooming, dressing, bathing, eating, and exercising. Assist the nursing staff
with medical task, taking blood, monitoring vitals and reporting patients behavior and wellbeing.
Roto Rooter Plumbing
07/2018-11/2009
Administrative Assistant
Responsible for inventory on storage room, making sure all parts were there. Collecting
everyone time sheet to make sure all time is in the computer. Assisting the office manager with
what ever she needed help with.
Advance America Cash Advance:
09/2003-07/2008
Customer Service Rep
Loan Processing, and attempt to collect payments for unpaid debts. Responsible for alerting
individuals that their accounts have gone into default. This was usually done over the phone, but
in some cases I drafted letters. Marketing was done and banks runs which was consider working
in the field. Managing and maintain the store. Incoming and outgoing calls, and money gram.
Education:
L.B. Landry High School
08/1995-05/1999
General Studies
Mercy Educational Inst.
08/2004-10/2004
Certified Nursing Assistant
Delgado Community College
08/2010-05/2012
Nursing/Business Administration
References Available by Re
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