Part-Time Customer Service

Jaqueline Menjivar

Silver Spring, MD ***** ● 240-***-**** ● ******************@*****.***

• Critical thinking skills

• Troubleshooting abilities

• Reporting skills

• Customer service, training & development

• Written communication

• Teamwork

• Implementing safety policies and

procedures

United Parcel Service (UPS), Laurel MD

Full-Time Operation Lead (April 2019–May 2023)

• Managed a team of 4-6 part-time leads in completing daily tasks/goals.

• Managed 30-60 Union employees daily.

• Completed daily payroll documentation.

• Managed several operations within a group-1 hub, in a major division.

• Assisted with creating and managing processes to effectively move 250,000+ packages a month.

• Ensured effective partner servicing and management to guarantee consistent productivity in the work environment.

• Led team members to achieve quarterly goals and objectives.

• Completed OSHA regulated safety compliance training for the team to ensure a safe work environment.

• Drove continuous improvement in and outside of assigned responsibilities.

• Developed, tracked and monitored employees’ compliance to quality, service, and production standards.

• Input and recorded data to track trends and manage volume to help improve production. Part-Time Operation Lead (May 2018–April 2019)

• Supervised 10-15 employees daily.

• Helped develop employees’ skills, evaluated performance and provided feedback.

• Taught individual safety/method training to employees in the work area.

• Worked with Operations Lead/Manager to fully investigate complaints and provide solutions.

• Analyzed and resolved work problems or assisted workers in solving work issues.

• Communicated with the Operations Lead regarding daily operating issues and events.

• Assisted in managing department workforce, reinforced company policies and procedures, and established and maintained healthy working relationships across the organization.

• Ensured all necessary tools and equipment met standards and were readily available for the workforce.

• Lead safety meetings to communicate on-the-job concerns and created activities to help promote safe work environment.

Skills

Jaqueline Menjivar

AMC Academy 8, Greenbelt MD — Team Member

Theater Attendant (January 2017–August 2018)

• Greeted and assisted guests.

• Operated ticket and concession cash registers.

• Cooked/prepared food and restocked beverage and food supplies.

• Provided janitorial services including cleaning the individual theaters.

• Provided backup coverage where needed.

Dick’s Sporting Goods, Crofton MD

Group Lead/Cashier Team (May 2016–May 2017

• Worked checkout, located merchandise, and provided customers with the highest level of customer service.

• Processed all sales transactions, overrides, tendered cash/credit, and opened customer accounts.

• Verified cash balances at the beginning and end of the shift. Parkdale High School, Riverdale Md — High School Diploma, May 2015 Education

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