Human Resources Data Entry
Resume:
CONTACT
Address : Westland MI *****
Phone : 313-***-****
Email : ***********@*****.***
SKILLS
CRM (Customer Relationship Manager)
Software
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• PeopleSoft Software
• Teamwork and Collaboration
• HR policies and procedures
• Onboarding and Orientation
• Microsoft Office Suite
• Payroll Administration
• Human Resources Support
• Workday System Software
• Citrix System
Time Tracking and Payroll
Administration
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• Call Center Operations
• Data Entry
• Customer Service
HRIS System (Human Resources
Information System)
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PROFESSIONAL SUMMARY
Successful human resource candidate with expertise in leave administration, worker's compensation, and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and commitment to adhering to relevant laws and regulations.
WORK HISTORY
Customer Experience Specialist, 02/2023 to Current Delta Airlines - Minneapolis, MN
Leave Administrator/HR Specialist, 05/2020 to 01/2024 Trinity Health - Livonia, MI
Kronos Administrator/Senior HR Associate, 04/2018 to 05/2020 Trinity Health - Livonia, MI
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
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Resolved customers' issues related to online purchases, and billing discrepancies to encourage good customer relationships.
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Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
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• Assist customers with booking flight reservations
• Transitioned into PSS
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
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Responsible for reviewing, coordinating and processing all leave of absence activities including but not limited to FMLA, disability, state and company specific leaves of absence claims with internal areas of expertise and external vendors.
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Applies knowledge of federal and state/local leave of absence laws, FMLA, ADAAA, FFCRA.
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Coordinated company events and meetings to foster teamwork and boost employee morale.
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Responsible for completing payroll for all colleagues out on a leave of absence.
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Manages Kronos role-based security levels for colleagues, timekeepers and managers.
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Problem solving for timekeepers and managers that have issues with their colleagues timecards.
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Assisted Kronos Workforce Management, Payroll for Onboarding and access needed for new hired colleagues.
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• Assisted with the transitioning of STD and FMLA/Intermittent leave of LISA ROBINSON
HR Representative II, 04/2016 to 04/2018
Trinity Health - Livonia, MI
HR Support Assistant, 08/2014 to 04/2016
Trinity Health - Livonia, MI
Benefits Administrator, 02/2010 to 04/2014
The Bartech Group - ACS - Allen Park, MI
Benefit Administrator, 04/2014 to 08/2014
Xerox -Ford Motor Company (NESC) - Allen Park, MI
absences to The Hartford administering both STD and FMLA. Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
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Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
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Collaborated with local, state and federal agencies to secure hiring and training assistance.
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Streamlined recruitment processes for faster candidate selection and onboarding.
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Responsible for processing all incoming documents and emails that are submitted to the Associate Resource Center.
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Converts hard copy forms from Total Rewards and Talent Management into electronic format and file such in the associate's electronic Human Resource, benefits, miscellaneous and/or I-9 file. Distributes workload to team members via HRIS.
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Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
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Ensured timely processing of life event changes, diligently updating employee records as needed.
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Handled Ford Motor Company healthcare and defined contribution benefits for both hourly and salary employees.
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Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
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• Worked closely with Union Benefit Representatives (UBR)
• Directed and controlled 401K, medical, dental, and vision benefit packages. Handle Ford Motor Company healthcare and defined contributions. Process transactions to add and remove dependents, change healthcare coverage, process divorces, process marriages, enroll in Cobra and provide Cobra rates, enroll, or make changes to FSA, HSA, HRA, and annual enrollment elections.
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Answer inbound calls from employees, retirees, former employees, Ford executives, and Union Benefit Representatives resolving any issues pertaining to benefits in a timely manner.
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EDUCATION
Computer Information Systems, 05/1991
Wilberforce University - Wilberforce, OH
PRIMARY PHONE
EMPLOYMENT OBJECTIVE
Eager to work at an organization with consistently high employee satisfaction ratings. Hoping to apply skills to continually advance policies and improve communication between employees and management. Passionate about creating meaningful strategies to create and implement internal company culture.
REFERENCES
Available Upon Requests
CERTIFICATIONS
• CNP - Certified Notary Public
Contact this candidate