Operations Manager Strategic Planning

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MONICA CRIMMINS

Operations Manager

PROFESSIONAL SUMMARY

Operations Manager with over 13 years of extensive expertise in strategic planning and operational excellence. Proven track record in enhancing financial performance and stakeholder relations, with strong skills in negotiation, risk management, and leadership development. Committed to driving enterprise success through innovative strategies and improving client satisfaction.

EMPLOYMENT HISTORY

CHIEF OPERATING OFFICERJan 2023 - Apr 2024

Greater Midwest Urgent CaresToledo, Ohio

Orchestrated financial strategies, maintaining operations within budgetary limits for robust financial health.

Fostered industry knowledge acquisition through professional networking, adept in adjusting to trends and legislative shifts.

Refined internal processes, enhancing productivity and slashing costs by 35%.

Spearheaded cross-functional teams, promoting service delivery and boosting patient satisfaction.

EXECUTIVE DIRECTORSep 2021 - Sep 2022

Praxis by LandmarkWillard, Ohio

Managed operations, focusing on personnel efficiency and regulatory compliance

Enhanced team performance, elevating KPI success to 85%

Strategically reduced budget costs by 20%

Initiated policy changes to drive operational excellence

OPERATIONS DIRECTORJul 2020 - Sep 2021

BrightviewMarion, Ohio

Orchestrated vendor contract negotiations, amplifying operational efficiency and skyrocketing patient influx by 204%.

Monitored and analyzed key performance indicators, enhancing patient care quality via strategic staff recruitment and development.

Improved operational outcomes via strategic resource distribution and planning.

CLINICAL SUPERVISORFeb 2019 - Jul 2020

Full Circle to CompletionFindlay, Ohio

Spearheaded compliance initiatives, elevating service quality and clinician performance.

Orchestrated crisis management, boosting team effectiveness and client satisfaction.

Enhanced client care via strategic team collaboration, achieving quantifiable improvements.

THERAPIST/SUD SUPERVISORAug 2018 - Feb 2019

Marion Area Counseling CenterMarion, Ohio

Spearheaded stress management workshops employing diverse counseling methods

Navigated crisis scenarios, lowering risk by 60%

Bolstered client communication aptitude with therapeutic interventions

Upheld safety and conformed to agency protocols during emergencies

HOUSE SUPERVISORJun 2016 - Apr 2018

Zepf CenterToledo, Ohio

Spearheaded a 28-member team, bolstering operational efficiency and emergency readiness.

Slashed emergency response time by 40% via strategic drills.

Devised robust disaster protocols, elevating preparedness levels.

Supervised cross-functional teams, refining workflows for superior results.

CLINICAL MANAGER/COUNSELORJan 2015 - Jun 2016

Reynolds ClinicToledo, Ohio

Led patient rights advocacy, boosting satisfaction by 45%

Cultivated a team-based setting to enhance patient outcomes

Devised treatment strategies in accordance with medical guidance

Initiated process improvements for superior clinic efficiency

ALLIED HEALTH INSTRUCTORSep 2011 - Nov 2013

Lincoln College of TechnologyToledo, Ohio

Led curriculum audits to boost program quality, achieving a 70% graduation rate

Enhanced student outcomes with innovative lesson plans for Medical Billing

Implemented effective assessment strategies, improving educational standards

Pioneered integration of advanced technologies in Allied Health instruction, preparing students for evolving healthcare landscape and enhancing employability.

EDUCATION

MASTER OF SCIENCE (M.S.) - CLINICAL PSYCHOPHARMACOLOGYSep 2018 - Dec 2019

The Chicago School of Professional Psychology At ChicagoChicago, IL

MASTER OF SCIENCE (M.S.) - FORENSIC PSYCHOLOGYSep 2011 - Dec 2012

Tiffin UniversityTiffin, OH

LINKS

SKILLS

Team Leadership (Expert), Budget Management (Experienced), Project Coordination (Experienced), Stakeholder Engagement (Skillful), Negotiation Skills (Skillful), Performance Analysis (Expert), Regulatory Compliance (Expert), Business Development (Skillful), Conflict Resolution (Expert), Strategic Planning (Skillful), Leadership Development (Expert), Risk Management (Expert), Operations Management (Expert), Fiscal Oversight (Experienced).

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