Housekeeping Supervisor Inventory Management

WINDY JONES HENRY

Chicago, IL ***** 718-***-**** ***************@***.***

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Incident Reporting

Meal Preparation

Documentation

Progress Documentation

HIPAA Compliance

Behavioral Management

Basic Housekeeping

Caregiver, 01/2023 - Current

Help At Home Homecare – Chicago, IL

Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Assisted clients with activities of daily living, promoting independence and quality of life. Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Housekeeping Supervisor, 07/2013 - 07/2014

W HOTEL, Starwood Hotels And Resorts – Chicago, IL Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.

Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

staff members.

Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.

Housekeeping Supervisor, 02/2012 - 06/2013

Four Seasons Hotel – New York, NY

Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.

Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.

Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.

Food and Beverage Assistant, 12/2008 - 02/2012

Four Seasons Hotel – New York, NY

Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.

Streamlined ordering process for faster service, effectively managing multiple orders simultaneously. Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.

Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.

Maitre D', 02/2008 - 02/2012

Four Seasons Hotels And Resorts – New York

Served as leader of FOH team by assigning duties, work stations and responsibilities. Trained, coached and evaluated subordinates to raise performance to company standard. Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.

Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience. Accommodated special seating requests for guests to enhance satisfaction. Supported servers, food runners, and bussers with keeping dining area ready for every guest. Relayed guest comments or suggestions to manager on duty for further action. Room Service Order Taker, 05/2010 - 02/2011

Taj Pierre Hotel – New York

Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone. Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.

Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.

Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.

Demonstrated strong problem-solving skills to address any guest concerns or issues that arose during the room service process.

Reservation Agent, 05/2004 - 12/2008

Four Seasons Hotel – New York Mills, NY

Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications. Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.

Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.

Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.

Communication Coordinator, 06/2000 - 05/2004

Four Seasons Hotel – New York

Enhanced brand awareness by developing and executing strategic communication plans. Streamlined internal communications for improved employee engagement and productivity. Managed media relations, resulting in increased positive coverage for the company. Coordinated high-impact events to promote company initiatives and strengthen stakeholder relationships. Analyzed performance data of communication efforts, refining tactics for optimal results. Housekeeping Room Attendant, 08/1998 - 06/2000

Four Seasons Hotel – Four Seasons Hotel

Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner. Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures. Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments. Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

No Degree: Sterile Processing Technology

Ashworth College - Norcross, GA

Honoree of Windy Jones Henry

No Degree: Home Health Aide

Ashworth College - Norcross, GA

Honoree of Windy J Henry

No Degree: Personal Training And Nutrition

Nasm

Associate of Arts: Early Childhood Education, 01/2000 Ashworth College - Norcross, GA

Honoree of Windy Jones Henry

I run at least 8 marathons a year for my son whos on the autism spectrum. I also run 8 miles everyday, I also love Karate for my mind and spirit great for meditation. EDUCATION

RUN MARATHONS, KARATE, SPARRING, JU JITSU

Contact this candidate