Customer Service Specialist

Cara Crowley

*******.***@******.***.*** 708-***-**** Blue Island, IL

SUMMARY

Dedicated professional with 15 years of experience in client-facing roles, actively seeking a Customer Service Specialist position. Skilled in greeting patrons, resolving inquiries, and maintaining organized environments across library and supportive living settings. Proven expertise in administrative support and adept at using automated library systems, ensuring exceptional service and efficiency.

WORK EXPERIENCE

Saint Xavier University Chicago, Illinois

Circulation Desk Assistant Jul 2019 - Present

• Manage inter-library loan operations to facilitate access to external resources for patrons.

• Provide customer service by addressing inquiries and explaining library policies and procedures.

• Perform account management tasks including the collection of fines and the processing of new library cards.

• Ensure a secure and welcoming library atmosphere through vigilant front-desk supervision and patron engagement. Blue Island Public Library Blue Island, IL

Library Assistant Oct 2017 - Present

• Assist patrons with navigating the library's computer system and provide guidance for internet access.

• Offer greeting and support to library visitors, ensuring a welcoming environment and efficient resolution of inquiries.

• Answer patron questions and aid in the location of requested materials, demonstrating a comprehensive understanding of automated library systems and reference information.

• Manage the organization and shelving of books and publications according to established library protocols, utilizing various databases to locate trustworthy resources. Clearbrook Arlington Heights, IL

Supportive Living Assistant Dec 2008 - Mar 2021

• Assisted clients with daily living activities, including exercise, bathing, and personal grooming to ensure their well-being and autonomy.

• Provided emotional support to clients and their families, educated on preparing nutritious meals, and fostered skills for independent living and coping with disabilities or illnesses.

• Recorded client progress meticulously in charts and logbooks, while maintaining a clean and orderly living space to enhance client comfort and safety.

H&R Block Blue Island, Illinois

Receptionist Dec 2018 - May 2019

• Managed client inquiries, effectively directing them to relevant staff to ensure prompt resolution of concerns and questions.

• Facilitated office operations by coordinating administrative tasks, including document preparation, filing, and managing communication channels.

• Upheld office security protocols by screening visitors and maintaining strict access control to safeguard personnel and workplace integrity.

EDUCATION

Saint Xavier University

Bachelor of Arts, Psychology

Chicago

May 2016

SKILLS

Literary Knowledge • Skilled Researcher • Stock and Packages Receipt • Cataloging of Materials

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