Data Entry Customer Service

RICHARD RICHMOND

Cell: 646-***-**** ******************@*****.***

To secure a challenge in a reputable organization to expand my learnings, knowledge, and skills.

● Ability to adapt to changing organizational and operational needs.

● Ability to manage multiple tasks simultaneously.

● Skills in organization and prioritization, and diligence.

● Strong collaborator and leader with the ability to work and influence others across multiple functions and disciplines

● Time management skills and the ability to delegate

● Effective communication and interpersonal skills

● Ability in Microsoft Office and data entry software

● Critical thinking skills. Strong Customer Service

● Maintain a calm demeanor during periods of high volume and sets a positive example for the team.

Professional Experience

New York City Food Bank 2019 - Present

Warehouse Specialist Bronx, NY

● Evaluating and reporting on warehouse productivity

● Tracking and coordinating the receipt, storage, and prompt delivery of all goods

● Ensuring basic maintenance standards and compliance with, AIB, OSHA30, health and safety regulations

● Performing a daily inspection of the warehouse grounds

● Ensuring quality of goods

● Communicating and coordinating with other departments and customers

● Receiving, inventory put-away, choice, staging and loading

● Strong working knowledge of warehouse operations and management Riverbay Corporation 2016 - 2019

Landscaper/Ground Worker Bronx, NY

● Perform general maintenance duties such as cleaning walkways, fixing fountains, and applying plaster

● Conduct minor repairs and maintenance procedures on equipment used in groundskeeping

● Utilize pesticides to rid grounds of pests such as mosquitos, wasps, and ticks

● Efficiently apply fertilizer to property grounds to enhance growth

● Safely cut grounds using hand, power, or riding mower for trimming edges around walkways, flower beds, and walls

● Monitor property grounds to ensure a pleasant appearance Sunrise Construction 2008 - 2016

Forman/General Worker Bronx, NY

● Complete tasks according to priorities and plans.

● Maintain safe and organized job site.

● Fulfill general and daily responsibilities.

● Guarantee all safety precautions and quality standards are met.

● Basic maintenance of machinery and equipment.

● Loading and unloading of material and equipment

Footlocker 2004 - 2008

General Store Manager Mamaroneck, NY

● Coaching and motivating team to inspire top performance and an exceptional customer experience

● Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations

● Execute plans to drive key performance indicators to maximize profitability

● Enhance brand loyalty by empowering team to create a natural and personable experience for customers

● Function as a partner between customers, sales associates, store leadership and corporate business partners

● Maintains an elevated level of customer focus and leads by example with clear and engaging communication

● Ensures visual directives and standards are maintained

● Passion for teaching associate’s product knowledge and how to apply their learnings to the customer experience

● Payroll Functions and scheduling

Education

Cardinal Hayes High School Diploma 2002

John Jay College of Criminal Justice 30 Credits

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