It Support Front Desk

Syed Mohammad Mahdi Zaidi

**** ********* ** ******* ***** 77071

Email: ********@*****.***

Phone: +1-314-***-****

Summary of Skills

• Trading Options and Futures: 5+ years of experience with a consistent positive

Return on Equity (ROE) of 20%.

• Office Administration Management: 6+ years of experience in optimising

operational efficiency and enhancing customer satisfaction.

• IT Support: 2 years of experience in providing technical assistance and support Microsoft 365

for various software and hardware issues.

• Customer Sales & Relations managing customer relationships and driving sales growth.

• T echnical Proficiency: Skilled in Microsoft Office 365, SQL Server, Python, C++ and Pine Script.

• Leadership & Accountability: Proven ability to lead teams and projects with a

focus on accountability and results.

Work experience

Spectrum charter communications

Inside sales representative

January 2023 - October 2024

• Call Center position inbound calls making internet sales upselling company phones and products for commission while also providing customer service and providing a good customer experience

Topstep LLC

Trader

January 2019 - Present

• Achieved a consistent positive Return on Equity (ROE) of 20% through strong

fundamental analysis and disciplined trading strategies.

• Successfully passed the Topstep Trading Combine, earning funding as a futures

trader.

• Developed and implemented advanced risk management strategies, including

position sizing, stop-loss limits, and portfolio diversification.

• Conducted technical analysis using advanced trading platforms to identify key

market trends and price movements for options commodities, and futures trading.

• Utilized Python and Pine Script for algorithmic trading and custom indicator

development, enhancing trading performance.

Front desk Manager

Holiday Inn

December 2020 - 2022

• Managed front desk operations and hotel departments, ensuring optimal guest

experience.

• Resolved guest complaints efficiently to enhance customer satisfaction.

• Coordinated staff activities to optimize service delivery and improve performance

metrics.

Assistant Manager

Samra Enterprises

July 2014 - December 2020

• Led tender negotiations and supervised financial and IT teams, ensuring

compliance with organizational standards.

• Oversaw financial statements, software updates, troubleshooting, and hardware

installations.

accuracy and compliance.

adherence to budget constraints.

• Conducted data entry for inventory management and tax reporting, ensuring

• Directed construction engineering projects, ensuring timely completion and

• Managed talent acquisition and payroll administration, enhancing team

performance and retention.

Education

Associate of Science in Computer Information Systems

St. Charles College, MO

January 2020 - August 2022

Certifications

• CompTIA A+

• Guard Card (August 2023 - Present)

• Funded Trader:

• TOPSTEP (January 2023 - Present)

• Funding Pips (December 2023 - Present)

Contact this candidate