Customer Service Support

KIMBERLY STEPHENS

**** * ****** ******

Pittsburg, Kansas 66762

****************@*****.***

Telephone 620-***-****

PROFESSIONAL

Dedicated and detail orientated customer service team member with over 20 years of experience in providing exceptional customer support across various industries. Proven ability to handle large volume inquires while maintaining a level of professionalism and efficiency.

WORK HISTORY

Sassy ‘nStylin

Stylist/Owner

Lawrence KS

08/2013 - Current

• Develop strong relationships with clients leading to increased business, repeat customers and referrals

• Created a positive work environment that reduced stylist turnover

• Supported team members with client consultations to ensure services needed were commumicated clearly

• Maintained up to date knowledge of current fashion trends

• Boosted sales revenue by identifying needs of clients and recommending products to maintain their style at home

• Built positive rapport with customers through emphatic listening and understanding their unique needs and preferences

RAPID DISPLAY

Senior National Account Exec

Chicago, IL

08/2015

• Expanded customer base by identifying potential major brands within retail environment.

• Conducted market research and provided actionable insight, leading to the development of new product launches.

• Worked closely with Fortune 500 marking teams to create compelling return on investment point of purchase merchandising

• Implemented in-store merchandising initiatives that improved brand visibility and increasing sales by 24 percent.

KENDAL KING GROUP

Senior Project Manager

Kansas City, Missouri

1993/2015

• Brought structure and accountability to the project process while providing on going support to the project team

• Overseen changes to project scope to keep vendors and cost on target with objective

• Presented daily progress reports to management providing shortfalls and solutions

• Mentored junior team members to enhance their skills and career growth

• Established effective communication channels with stakeholders to ensure transparencies of their invesment

EDUCATION

Bachelors of Science, Psychology

Colorado Christian University, Boulder, CO

Associates of Arts Cosmetology

Z Hair Academy, Overland Park, KS

Associates of Science, Marketing Management

Johnson County Community College, Overland Park, KS

Contact this candidate