Customer Service Business Development

OFFO RICHARD ONAGWOLO

B.SC (ED), MIRSS, MIPMA, PM/ECP, CIME, CST, CISMP, PMM, CRSM/HRM

CUSTOMER SERVICE ADMINISTRATION OFFICE MANAGEMENT SALES & MARKETING Address: Mafoluku-Oshodi, Lagos State, Nigeria.

Mobile: 070********, 081******** - Email: ***********@*****.***, ****************@*****.*** LinkedIn Profile

PROFESSIONAL SUMMARY

A highly organized and detail-oriented Administrative Professional with over 20+ years of experience in office administration, customer service and sales and marketing. Adept at juggling multiple tasks and prioritizing effectively to meet deadlines. Skilled in using variety of software programs including Microsoft Office and many others. Strong communicator who is able to build relationships with clients and coworkers. Eager to contribute to the success of a team and help organizations achieve its goals.

SKILLS

Customer Service

Customer Resolution/Retention

Operations

Administration

Executive Management

Client Relations

Business Development

Project Management

Sales and Marketing

Inventory Management

Logistics

Human Resource

Training and Development

Personnel Management

Software Skills- Msword, Excel,

Powerpoint, Zoom, etc.

Management Consulting: Security,

Intelligence and Surveillance.

WORK HISTORY

06/2016 to 05/2020

01/2009 to 09/2012

Delivery Manager

Mikano International Limited – Lagos, Nigeria

Oversaw delivery process from start to finish for effective services delivery and customer satisfaction.

Prepared report on issues and provided solutions to improve processes for optimum performance.

Developed and implemented budget plans to cut leakages and improve service delivery.

Carried out training for the team in line with ISO standard coupled with safety and company regulations.

Daily reviewed work in progress (WIP) and evaluations of performance level.

Maintained expenses for effective operations.

Carried out daily monitoring of trucks with the aid of tracking system for easy delivery and route navigation.

Corporate Strategist/Executive Assistant

Liby-Tidi Nigeria Limited – Lagos, Nigeria

Maintained positive working relationships with stakeholders (investors/partners).

Managed situational crisis to improve smooth daily operations.

Prepared regulatory documents and handled liaison for compliance with Government and labour directives.

Acting Manager for factory in planning, mediating, guiding and also inspecting to enforce discipline among workers.

01/2008 to 12/2008

08/2003 to 02/2007

01/2002 to 12/2003

10/1994 to 02/1996

Developed job description for staff.

Human Resources assistant not limited to recruitment processing of staff and placement.

Monthly evaluation report on performance level and implemented developmental strategies for side by side innovation.

Ensured accountability for all domestic payout cash and other related expenses to save finances.

Marketing Executive

Kribs & Kaban Nigeria Limited – Lagos, Nigeria

Conducted prospective clients around available residential and commercial properties and advise them on suitability and value.

Carried out plans for new construction with clients, enumerating and recommending available options and features.

Carried out site Inspection and arrange for maintenance needs.

Arranged meeting between buyers and sellers for negotiations.

Advised clients on property conditions, prices, legal requirements and other related matters.

Contacted property owners and advertised services in order to solicit property sales listings.

Programme Supervising Aide / ESL Teacher

Xinhui Art Teachers School Chifeng Inner Mongolio P.R – Chifeng, China And

P.S.B Int’l College Changchun Jilin Province P.R – Chifeng, China

Facilitated the teaching of English Language to Chinese students

Taught Nursery rhymes, using flashcards and other teaching methods to enhance their proficiency.

Prepared and implemented lesson programme in accordance with the school curriculum.

Administration Officer – National Youth Service Corps (NYSC) The Nigerian Police HQ – Imo, Nigeria

Assisted Police Press Officers to organize press briefing with various newspaper representatives on Police activities in combating crimes and public awareness.

Attended to incoming news reports as regards Police Community Relations in Imo State.

Reviewed daily newspapers reported cases on crime related matters or community clashes.

Compiled editorial reports to Police Public Relation Officer for necessary action. Office Assistant

NISSCO Nigeria Limited – Delta, Nigeria.

Tabulated and posted data of cylinder gas usage for fabrication and wielding.

Compiled and maintained office records.

Attended to gas refilling for clients.

CONFERENCES AND WORKSHOPS

Attended ISO compliance training on quality control, timely delivery and efficiency to customer satisfaction.

Participated in monthly (Journey management/safety signs) pep talks to enhance subordinates work place safety programme in use of fire extinguishers, road signs and symbols. EDUCATION / CERTIFICATE OBTAINED

2003 NYSC Discharge Certificate

National Youth Service Corps (NYSC)

2001 Bachelor of Science in Education: Political Science University of Nigeria Nsukka, Enugu.

TRAININGS AND CERTIFICATIONS

2023 Certificate of Completion in Countering the Financing of Terrorism and Proliferation of Weapons of Mass Destruction by Non-stateactors UNODC Global eLearning – United Nations Office on Drugs and Crime 2023 Certificate of Completion in Mechanism for the Review of the Implementation of the United Nations Convention against Transitional Organized Crime and Protocols thereto UNODC Global eLearning – United Nations Office on Drugs and Crime 2023 Certificate of Completion in Alternatives to Imprisonment for Women Offenders UNODC Global eLearning – United Nations Office on Drugs and Crime 2023 Certificate of Completion in eLearning for National Police Service in Kenya UNODC Global eLearning – United Nations Office on Drugs and Crime 2023 Certificate in Introduction to Social Media

Laplage Metaverse

2023 International Executive Diploma in Disaster Management Laplage Metaverse

2022 Customer Service and Relationship Management (CSRMC) ACE Coterie Consulting Nigeria

2022 Human Resources Management (HRMCT)

ACE Coterie Consulting Nigeria

2022 Project Management Masterclass - PMM

International Association of Project Manager Nigeria Network (IAPM) 2022 Certified Intelligence Management Expert

Academy Halogen School of Security Technology

2022 Certified Surveillance Tradecraft

Academy Halogen School of Security Technology

2022 Certified ISMP in Physical Security and Environmental Control Academy Halogen School of Security Technology

2022 Certificate of Attendance – Introduction to Cyber Security Academy Halogen School of Security Technology

2011 Certified - MIPMA

Institute of Professional Managers & Admin of Nigeria

Full Member Proficiency Certificate

2010 Project Management & Extra Value Certified Professional Harvard Associates

Certified – PM/ECP

1994 Diploma in Computer Science

Lagos City Computer College

AWARDS/RECOGNITIONS

2007 Youth Foreign Language Performance and Bright Star Journalist Selection Jilin Province P.R of China

2002 Certificate of Commendation

National Youth Service Corps (NYSC)

1997 Certificate of Merit

Nigerian Political Science Student Association

REFERENCES

Available on Request

Contact this candidate