Customer Service Agent
Resume:
Joseph Gay
**** **** ** **, *** Harbor, WA *****
**********@*****.***
Professional History
Customer Service Agent, VIP Hospitality, SeaTac, WA
Managing lines of passengers waiting to enter checkpoint security screening
Providing wayfinding and information to travelers
Coordinating entry and usage of dedicated lines
Independent Insurance Agent, Combined Insurance, Renton, WA
2021 to 2024
Provide customer service to employees, business owners, and individual clients
Assess clients and identify unique needs
Update existing policies and maintain client records
Advise on individual and group healthcare for small and large companies
Help companies and business owners maintain healthy relationships with employees
Deicer, Integrated Deicing Services, SeaTac, WA
2021 to 2023
Remove snow, ice, frost, and other frozen contaminants from aircraft
Operate deicing vehicles and equipment
Perform quality control checks of vehicles and equipment
Report issues to supervisors as needed
Follow safety guidelines and standards of company
NASA Police Officer, Langley Research Center, Hampton, VA
2017 to 2021
Provide protection and security to assigned facilities, buildings, grounds, along with residents, staff, and visitors
Patrol, inspect, and secure property
Respond to criminal activity and emergency situations
Complete reports regarding incidents and emergencies
Monitor assigned areas using cameras and foot patrols
Verify visitors at entry points
Operations Manager, A-Z Landscape, Newport News, VA
2007 to 2017
Monitor landscape crews and upkeep of outdoors spaces, including lawns and gardens
Manage company operations, guidelines, and procedures
Oversee seasonal color rotations of gardens
Schedule maintenance and installation crews
Ensure quality landscape installation projects
Handle customer relations
Train and supervise personnel
Responsible for equipment maintenance, snow removal, and pest control
Develop standardization of procedures to improve installation efficiency
Business Owner, Gog Personal Services, Newport News, VA
1999 to 2007
Oversee day-to-day operations of business
Answer questions about services
Complete renovations, painting, landscaping, and overall home and business improvements
Supervisor – Logistics, Inventory, Accounting, Procurement, US Coast Guard
1977 to 1999
Reconcile various accounts for all base departments and track for accuracy
Provide spending and budget reports
Monitor ordering, inventory, shopping and receiving, and distribution processes
Prepare office personnel work schedules to ensure sufficient coverage
Establish a system to ensure full inventory requirements are met
Conduct operational audits
Active Duty Military, US Coast Guard
1977 to 1999
Education
Thomas Nelson University, Hampton, VA Graduated
Associate of Arts
Skills
Customer service
Entrepreneurship
Problem solving
Project management
Collaboration
Time management
Reports
Budgets
Adaptable
Active listening
Safety and security
Management
Scheduling
Organized
Communication
Teamwork
Attention to detail
Decision making
Interpersonal communication
Planning
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