Talent Acquisition Employee Relations

Agnes Pagán

484-***-**** *****.*****@*****.***

linkedin.com/in/agnespagan

HR PROFESSIONAL BILINGUAL (SPANISH/ENGLISH)

Strategic HR Leader Talent Acquisition Employee Engagement Benefits Administration Compliance & Policy Development Expert in Driving Employee Satisfaction, Engagement, and Retention

CORE COMPETENCIES

• HR Strategy & Policy Development

• Talent Acquisition & Recruitment

• Employee Relations & Diversity

• Benefits Administration & Open Enrollment

• Employee Onboarding & Orientation

• Performance Management & Employee Engagement

• Compliance with Employment Laws & Regulations

• Workplace Safety & Health Programs

• Bilingual Spanish/English

PROFESSIONAL EXPERIENCE

Shriners Children's Hospital — Portland, OR Healthcare Human Resource Generalist

October 2023 – August 2024

Led HR operations and strategic initiatives to support a dynamic healthcare environment.

• Partnered with senior management to improve employee relations, resolving conflicts, and advising on best practices for HR issues.

• Ensured compliance with labor laws, safety regulations, and internal policies.

• Conducted compensation analysis and recommended salary adjustments to remain competitive in the healthcare sector.

• Managed the onboarding process for new hires, including health screenings, background checks, and new hire documentation.

• Facilitated monthly orientation sessions, introducing new hires to company culture and key policies.

• Oversaw annual employee compliance training, ensuring all staff were up to date on mandatory courses

• Actively contributed to several committees, including Safety, Employee Engagement, and Parking, to foster a positive work environment.

• Managed open enrollment and benefits administration, including workers' compensation, STD, LTD, and leave of absence programs. LSG Sky Chefs — Portland, OR Catering

Employee Experience Manager

June 2023 – October 2023

Designed and implemented strategies to improve employee experience, retention, and engagement.

• Developed employee retention programs, successfully reducing turnover rates through targeted initiatives.

• Conducted surveys and stay interviews to gain feedback and implement improvements, enhancing job satisfaction.

• Collaborated with managers to design career development programs, improving internal promotions.

• Managed employee recognition and rewards programs, boosting morale and motivation.

• Led weekly leadership feedback meetings to evaluate and refine new hire onboarding processes.

• Conducted exit interviews to identify trends and implemented strategies to improve employee retention.

DC Structures — Damascus, OR Multi-Industry Company (DC Builders, GForce, Tetra, William Taphouse)

HR Manager

October 2021 – September 2022

Sole HR resource responsible for establishing and managing HR operations for multiple businesses.

• Managed all HR functions, including compliance, payroll, talent acquisition, and worker's compensation.

• Developed and communicated HR policies, employee laws, and standards to new and existing staff.

• Led recruitment efforts across the US, sourcing top talent and driving a cost-effective hiring process.

• Oversaw benefits administration, ensuring employees had access to competitive health benefits and retirement plans.

• Maintained a high employee engagement score (>85%), creating programs to foster positive work culture.

• Handled offboarding, conducting exit interviews to gather insights for continuous improvement.

Wellsource Inc. — Tualatin, OR Software

HR Generalist

March 2017 – August 2021

Collaborated with leadership to create and execute HR strategies that supported business growth.

• Developed a recruiting process that led to a 90% employee retention rate.

• Designed and implemented employee engagement surveys, driving significant organizational improvements.

• Spearheaded wellness initiatives, improving employee health outcomes and reducing absenteeism.

• Managed employee relations programs to address cultural challenges and improve HR credibility.

• Led annual open enrollment and ensured a smooth benefits selection process.

• Implemented strategies to promote Diversity & Inclusion, including updating job descriptions and enhancing hiring practices.

Pathfinder Logistics — Portland, OR Logistics

HR Generalist

March 2014 – July 2016

Managed comprehensive HR functions for a multi-state logistics company with 50 employees.

• Streamlined HR operations and consolidated functions previously handled by multiple departments.

• Established a cost-effective recruiting process that saved the company $50K by eliminating external recruiters.

• Developed performance evaluation criteria, aligning management practices with company goals for continuous improvement.

• Achieved recruiting targets and managed seasonal hiring to support time-sensitive logistics operations.

ADDITIONAL SKILLS & TECHNOLOGIES

• HRIS Systems: ADP, Gusto, Paycom, BambooHR

• Microsoft Office Suite (Excel, Word, PowerPoint)

• Payroll & Benefits Software: ADP, Kronos, Gusto

• Conflict Resolution & Negotiation Skills

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