Customer Service Associate

Abul Hasnat Shakawath Hussain

He • ** Richlawn Avenue, Buffalo, NY • 201-***-**** • *********@*****.*** Customer Service Assistant / Production Assistant/ Other Entry-mid level job Enthusiastic and motivated individual passionate about customer service, entry level mid- level managerial job in renowned company . Team player works well both independently and within team settings to achieve goals . Skilled communicator and problem solver committed to creating positive customer experiences. A strong education professional with a Master of Social Sciences focused in Political Studies & Public Administration. WORK EXPERIENCE

Apon Telecom•Sylhet, Bangladesh • 01/2021 - 08/2024 Handled customer complaint professionally, resulting in satisfactory outcomes and positive feedback, Maintained a high level of product knowledge, providing accurate information to customers, answered customer telephone call promptly to avoid on hold wait time. Customer Service Associate • Full-time

Vivo Mobile Phone Outlet • Sylhet, Bangladesh • 10/2016 - 12/2020 Maintained a high level of product knowledge, providing accurate information to customer. Customer Service Associate • Full-time

Leading University • Dept. of Civil Engineering, Electrical & Electronic Engineering • 01/2013 - 06/2015

Adjunct Faculty

EDUCATION

Master of Social Sciences in Political Studies & Public Administration Shahjalal University of Science & Technology • Sylhet, Bangladesh Bachelor of Social Sciences in Political Studies & Public Administration Shahjalal University of Science & Technology • Sylhet, Bangladesh PUBLICATIONS

E-Governance in Bangladesh: Problems & Prospects

Journal of Politics & Administration

Taught Public Administration ( Human Resource Management, Organizational behavior, Public Personnel Administration, Project Management )Sociology: Development Sociology, Urban Sociology, Environmental sociology, Rural sociology, Fundamental Sociology, peace

& conflict.

•

SKILLS

Adaptability, Analytical skills, Customer Service excellence, Good command over English and Bengali., Individual work, Leadership, Microsoft Office tools (Word, Excel, PowerPoint, Outlook) database management, Multitasking, Organizational skills, Presentation skills, Problem-solving, Research experience, Teaching skills, Teamwork

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