Customer Services Service

Timothy E Jordan 205-***-**** Cell

**** ******* ** ********, ** 35210 *******@****.**.***

CLERICAL ADMINISTRATION DISPATCHER

Commcentric/Lumen Dispatch Specialist-Remote/AL September 2023-September 2024

Utilize systems to monitor workflow and load work to qualified technicians. Evaluate and reassign work to available technicians as needed. Monitor and regulate work volumes. Communicate with technicians and/or other departmental employees to resolve force availability imbalances. Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria. Ensure that service orders and repair tickets are processed accurately. Attend formal online training and considerable on-the- job experience. Serve as lead and primary technical resource. Work closely with the Management team to help system along during transition. Update due dates on customer services installs and repairs. Systems use: Salesforce; WEB sop; Repair Xpert (RX); Bulk Reschedule Tool; Genesys.

Quest/Pack-Sr Member Success Specialist Birmingham, Al March 2021- October 2022 Primary responsibility is to engage directly with potential members and members answer questions. Solve member issues and provide great member experience. Member-Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff within any services needed.

Pace Runners-Logistic Dispatcher Bessemer, Al May 2018 – March 2019 To schedule routes and place orders on drivers on a daily basis. To perform customer service by giving data to clients with driver’s departure and arrival times with deliveries and pickups as made. Perform other office duties as needed to assist others and perform warehouse clerical duties as well.

Spectrum- Dispatcher Vestavia Hills, Al June 2017 – September 2017 To assist technician in the installation of cable tv, internet, and phone services. Perform customer services by scheduling trouble call appointments for customers having issues with their equipment and services.

BCS Sales/Clerk Irondale, Al 35210 February 2004 – August 2017 Perform office duties from opening and closing the store. Running bank drops, paying bills and collecting payments from customers, sending out invoices as well. To perform scheduled production sales and services. Investigation of computer repairs and services. Modern office practices, procedures, and equipment.

Education & Licenses

Lawson State Community College 1995 Pre Law Birmingham, Al.

Miles College 1998 Political Science BA Fairfield, Alabama

Grand Canyon University 2018 Master Public Administration/Government and Policy

Phoenix, AZ