Customer Service Saudi Arabia

CURRICULAM-VITAE

Hind Ibrahim Mohamed

Contact Address : Dubai, UAE

: Riyadh, Saudi Arabia

: London, UK

EM GSM : + (971-*********

KSA GSM : + (966-*********

Egy GSM : + (201-*********

UK GSM : + (447-*********

E-mail : ****.********@*****.***

CARRER OBJECTIVES:

Seeking a challenging and most deserving position in a reputed and well organized Company which suit my skills, capabilities and knowledge and share my work experience in achieving the corporate goals.

PROFILE:

Excellent interpersonal & Communication skills

Excellent Management Skills

Leadership qualities

Proactive and Professional attitude

Capable to handle multi tasks efficiently

Ready to face new challenges

Strong in Customer Service Skills

knowledge of Java Programming, Oracle, 91, Web Design

EDUCATIONAL QUALIFICATION:

Possessing Faculty of Arts & literature Old Civilization Department University Degree from ASU University, Cairo, Egypt.

BA Degree in Business Administration from AUC University.

TRANING SKILLS:

Marketing and Communications Training.

Leading and Management Training.

Management for business administration.

WORK EXPERIENCE

1.Worked as “Business Development Manager” in RJP joint venture with HSG Group for the family of HRH Abdel Rahman Bin Abdel Aziz Al Saud, London & Riyadh offices for the period from Jun 2011 till May 2018, Dubai (UAE office) for the period from Jul 2018 till Aug 2024.

KEY ROLE & RESPONSIBILITIES:

Responsible for generating revenue through meeting the needs of both existing and prospective customers in target industry sectors.

In charge of making sure that the business meets both its short and long term business objectives.

Raising the company’s profile within the market place.

Develop goals and objectives that tend to growth and prosperity.

Design and implement business plans and strategies to promote the attainment of goals.

Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.

Ensure that all projects are delivered on-time, within scope and within budget.

Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.

Ensure resource availability and allocation.

Develop a detailed project plan to monitor and track progress.

Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.

Measure performance using appropriate project management tools and techniques.

Report and escalate to management as needed.

Manage the relationship with the client and relevant stakeholders.

Perform risk management to minimize potential risks.

Establish and maintain relationships with third parties/vendors.

Create and maintain comprehensive project documentation.

Meet with clients to take detailed ordering briefs and clarify specific requirements.

Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.

Track project performance, specifically to analyze the successful completion of short and long-term goals.

Meet budgetary objectives and make adjustments to project constraints based on financial analysis.

Develop comprehensive project plans to be shared with clients as well as other staff members.

Use and continually develop leadership skills.

Perform other related duties as assigned.

Develop spreadsheets, diagrams and process maps to document need.

Ensure adherence to legal rules and guidelines.

Responsible for all important issues.

2.Worked as “Public Relations Manager” in Unique Business Group (VIP Concierge Services), Riyadh, Saudi Arabia for the period from May 2008 till May 2011.

KEY ROLE & RESPONSIBILITIES:

The main aim is to uphold the company’s reputation and to fulfill all functions to attain the desired goal.

There are a wide range of duties and responsibilities with the tasks like maintaining media relations, customer relations, investor relations etc.

Maintain the internal communications of the organization as well as the external relations of the company.

Making Project Schedule for different on-going projects.

Achieves target by following Sales & Marketing plan of opening new accounts.

Organize work shop, conferences, events and meetings.

Efficiently handle Administrative works to top Management including Sales & Marketing Director.

Follow and implement Company’s Policy, Procedure and Practice.

3.Worked as “Assistant of Public Relations Manager” in Al hokier group (owners of international chain of hotels), Saudi Arabia for the period from Feb 2005 till Jan 2008.

KEY ROLE & RESPONSIBILITIES:

Responsible primarily for the conception, coordination and execution of a hotel's marketing and community relations plan.

Include facilitating any campaigns or branding required of the hotels and aviation though press releases, media outlets, direct mail, advertising and marketing.

Track and maintain any media coverage whether print, television, radio or other and may act as the company spokesperson or act on the general manager's behalf.

Professionalism problem-solving and public relations management.

Developing marketing plans, advertising campaigns.

Can command the attention of both the desired media and the desired guests.

A basic comprehension of lodging terminology and the hotel's sales strategies, in addition to an understanding of its preferred .

4.Worked as “Instructor of flight attendant '' in Net jet (VIP Aviation), Riyadh, Saudi Arabia for the period from April 2003 till Jan 2005.

KEY ROLE & RESPONSIBILITIES:

Follow and implement Service Quality Standards and norms.

Assist Cabin Crew in day-to-day activities.

Responsible to make Schedule for Food/Drinks in-flight.

Guide and assist the Air Hostess in discharging their assign duties.

5.Worked as “Instructor of in- flight services '' in Presidential aircraft and Egypt Air training center, Cairo, Egypt for the period from April 1999 till Jan 2003.

KEY ROLE & RESPONSIBILITIES:

Responsible to Air Cargo and customs Clearance.

Provide In-house Training Sessions to newly appointed employees.

Receive and Process the complaints base on merits and priority.

Implemented customer care Services to passenger.

PERSONAL INFORMATION

Nationality ** Egyptian-Canadian

Marital status ** Single

Languages speaks ** Fluent in English, French&Italian basic understanding

Visa status ** Valid and transferable

Joining Time ** Immediate with a short notice

SPECIAL COMMENTS:

Sincere, Hard worker, Professional, Energetic, Enthusiastic and honest in discharging the assigned Duties and responsibilities. 100% Accuracy will be maintained at all the times.

Note:- Upon request, provide Certificate/Testimonials

Contact this candidate