From crew to District Manager food service

AUDRA J. VERGARA

** ********* ****** ***** **** *4321

901-***-**** ********@*****.***

QUALIFICATIONS

Highly analytical, motivated and a proven problem-solver with a broad range of experience in automated systems entry level and some advance level support, specifically on Air Force network and Military Healthcare System applications such as CHCS and AHLTA account creation and troubleshooting, MS Office 2013 set up and encryption configurations, Printer and Display settings, and network folder permission assignments. With many years of staffing, multi-unit supervision and executive management in fast food service, able to use interpersonal communication effectively to achieve goals and overcome challenges in any situation. Enforces organization policy clearly and consistently, supports and engages others to promote teamwork, while consistently looking for self-development and greater challenges and responsibilities.

Computer Skills

Typing/Keyboard

50-60 Words a minute

Operating Systems

Windows 10 and earlier Windows versions

Applications

RAPIDS-CAC DoD computer application

Adobe Acrobat, MS Office 2013, (DoD Healthcare software) AHLTA/CHCS, Track It!, Remedy, Audio Notes

PROFESSIONAL EXPERIENCE

Site Security Manager, RAPIDS-DEERS-ID Lab Oct 2018 – Jul 2019

Naval Support Activity, Capodichino

Provide ID card services to active duty, reserve, DoD civilian employees, contractor personnel, retirees and retiree dependents and other customers to include but not limited to: US Government personnel, Department of Homeland Security (DHS), Public Health Service (PHS), Department of Commerce (DOC), and the National Oceanographic and Aeronautics Administration (NOAA).

Manages the accountability and controls the issuance of military ID cards and CAC for the active component military. Manages ID card stock to ensure there are no interruptions in the issuance of ID cards/CACs. Register, process, and maintain DEERS and RAPIDS information as part of Verifying Official’s responsibilities on a daily basis.

Advance Office Clerk Feb 2012 – Aug 2014

Hill AFB, Ogden Utah

75th Medical Group – Answers incoming calls and Email requests for work orders on all Medical Group automated/software application problems, prioritizes them and assigns them to Technicians. Performs hardware inventory and software installs, network account (entry-level) management, shared folder permissions requests and assignments, personnel in-processing and out-processing, and Remedy/Track-it! Ticket management and tracking.

General Manager, Wendy’s, Roy, UT Dec 2006 – Dec 2010

Manage day to day operation of Wendy’s Restaurant, maintain cleanliness and sanitation, monitor labor and food cost, train and develop new hires, submit required reports timely and ensure set goals are met or exceeded.

AUDRA J. VERGARA

PSC 827 Box 128 FPO AE 09617-0002

+393********* ********@*****.***

District Manager, Burger King, Salt Lake City, UT Jul 2005 – Nov 2006

Oversee operations of 4 Burger King Restaurants, which included 2 of the companies

most problematic restaurants. Using perseverance and proven people skills, turned them around into profiting units.

District Manager, Burger King, Memphis, TN Mar 2003 – Jun 2005

In the eight Burger King Restaurants I successfully managed the operational efficiency and consistent positive financial results. Exceeding established goals, management recruiting, hiring, training, and local market analysis for potential impact on sales. Performed random and/or spot inspections, inventory, and regular visitations to review operations, promotions, and performance evaluations as needed.

Food and Beverage Manager, Red Lobster, Memphis TN May 2002 – Feb 2003

Maintained overall aspect of kitchen, food and beverage operation during the shift, helped with each station when needed, ensured delivery of high level customer service at all times

District Trainer, Burger King, Memphis, TN Feb 2001 – Apr 2002

Trained all newly hired Assistant Managers and General Managers as outlined in the Burger King Corporate - approved MIC Operating Manual, making recommendations on skill competency and potential problem areas, and performing required certifications prior to being sent to assigned restaurants.

General Manager, Burger King, Memphis, TN May 2000 – Feb 2001

Responsible for the day to day operation of the restaurant including adequate staffing, sanitation and cleanliness, safety and occupational hazard, hiring and firing of crew members, and enforcing of company rules and regulations as specified in the OPS Manual.

Assistant General Manager, Burger King, 29 Palms, CA Oct 1998 – Mar 2000

Assisted in the day to day operation of the restaurant, performed crew scheduling, safety and cleanliness, and other duties as assigned by the General Manager.

EDUCATION and TRAINING

(DoD) MHS Learn – Virtual Classes: (February 2012 – August 2014)

Acronis Backup and Recovery

AHLTA Administrator One-On-One

Local Cache Architecture and Server Processes

Site HIPAA Audit of 3.3 AHLTA Records

Bi-directional Healthcare Information Exchange

CHCS PAS Patient Appointment and Scheduling

CHCS PAD Basic Registration

CHCS PAD Duplicate Patient Processing

CHCS PAD Advanced Front Desk Functions

CHCS Common Files: User, Provider, Hospital Location and Security Keys

CHCS System Orientation I and II

Privacy Act and HIPAA Clinical Training

Radiology Supervisor Workload

HIPAA Training for Medical Records

Intermediate/Advanced Ad-Hoc (CHCS) Reporting

CHCS Lab File Table, CHCS Lab Interoperability (LIO), CHCS Consult Tracking Process

Basic Manager Training 1998 and 2001

Intermediate Manage Training 1998 and 2001

STP 1998 and 2001

Serv-Safe 2003

Alcohol Beverage Certified 2002

Burger King Corp Certified Manager Trainer 2002

Bartending Certification 2002

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