Sales Associate Customer Service
Resume:
Edwin Gomez
Poughkeepsie, NY *****
***********@*****.***
Accomplished sales professional with 9 years of experience in customer-facing roles, including sales associate positions at Verizon and Metro PCS. Proficient in sales management, negotiation, and customer service, with a strong background in retail sales and account management. Possesses a driver's license and is fluent in Spanish.
Authorized to work in the US for any employer
Work Experience
Order Processor
Hudson Valley Lighting Group-Wappingers Falls, NY
May 2023 to November 2024
• Processed customer orders accurately and efficiently, saved the company $6,000 in shipping costs in my first 30 days as a temp by ensuring timely delivery
• Collaborated with cross-functional teams to resolve order discrepancies and ensure customer satisfaction
• Maintained detailed records of customer interactions, order status updates, and returns/exchanges
• Assisted customers in selecting the appropriate products based on their needs and preferences
• Maintained a high level of professionalism and composure when dealing with difficult or irate customers
• Contributed to a positive work environment by fostering teamwork, open communication, and mutual support among colleagues
Sales Associate
Metro PCS T-Mobile-Pittston, PA
August 2018 to May 2023
• Consistently exceeded monthly sales targets by 16% through effective product knowledge and persuasive selling techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Sales Associate
Verizon-Wilkes-Barre, PA
April 2015 to August 2018
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
• Exceeded monthly sales targets by 3% my first 60 days through effective product knowledge and persuasive selling techniques
Education
Some College in General Studies
LCCC - Nanticoke, PA
September 2015 to June 2016
Skills
• Sales
• Negotiation
• Inside Sales
• Outside Sales
• Sales Management
• CRM Software
• Telemarketing
• Account Management
• Door-to-Door Experience
• Business Development
• Retail Sales
• Communication Skills
• Marketing
• Customer Service
• Customer Relationship Management
• Order Entry
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
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