Customer Service Administrative Assistant

Barbara J. McNeice

**** ******** ***

Lansing, Michigan 48910

Cell: 517-***-****

Email: **********@*****.***

EXPERIENCE

Lansing Community College Equity and Inclusion, September 2021 – December 2022 laid off

Part time support – assist the Director of Equity and Inclusion. Assist with programs and seminars in Equity and Inclusion. Assist with recruiting efforts, along with programs and activities to support initiatives to diversity, equity and inclusion. Attract diverse populations of students. Assist students with programs in the Cesar Chavez center. Help students with printers and computers. Direct them to parking areas, where buildings are and provide students with any other customer service needs.

Lansing Community College Police and Public Safety April 20 – June 30, 2020 furloughed

Customer Service Specialist – Assisted employees and students with processing ID’s, parking permits, directions, police matters, key assignments and alumni badges

Dressbarn, Frandor, Lansing Michigan August 2017 – April 2019

Customer Stylist – assisted customers with designing outfits, helping them in the fitting rooms and running the cash register

Walmart, Okemos Michigan, August 1 – December 31, 2017

Cashier – assisted customers with their purchases and provided information as needed

Robert Half, OfficeTeam, temporary agency, January 2017 – January 2018

Provided temporary support to various companies. These duties included bookkeeping, customer service, accounting and other tasks as assigned

Kelly Services – State of Michigan, March – September 2016

Temporary assignment.

Entered accounting information into the State of Michigan accounting and budget website using MAIN and MOST.

Organized files by account number

Filed back paperwork into accounting files

Prepared Unisys spreadsheet

MICHIGAN STATE UNIVERSITY

College of Agriculture and Natural Resources, Office of Diversity and Pluralism (ODP). 2008 – 2010

Administrative Assistant I. Responsibilities included but not limited to:

Oversaw the management of the Office of Diversity and Pluralism office. Oversaw budgets, forecasting, and the operational activities of the office

Audited and used purchasing card, EJVE, purchase orders, on-line requisition system, travel vouchers and direct payment vouchers

Established and maintained database to support accounts and budgets

Used EPayroll for student and labor payroll and payroll approved transactions

Arranged seminars, conferences and meetings on and off campus

Oversaw the planning and coordination of the annual graduate welcome reception

Planned, organized and prepared the 1st Tuesday gatherings for CANR graduate students

Coordinated the remodeling of the ODP offices

Coordinated meetings for the Great Lakes Leadership Academy (GLLA) project

Composed, reviewed and edited program documentation, correspondence, website content, presentations and proposals

Prepared vouchers, payroll, professional services contracts, personnel paperwork, both academic and non-academic in adherence to university policies and procedures

Oversaw the submission of applications for Academic Achievement Graduate Assistantships (AAGA), Advance to Adventure (ATA) student recruitment and ATA faculty recruitment travel

Attended meetings regarding the Enterprise Business Systems, (EBS), the new accounting system to keep updated with the process

College of Arts and Letters, African American and African Studies Program (AAAS), 2007 – 2008

Temporary, responsibilities included:

Oversaw the day-to-day operations and organization of the AAAS program

Reorganized the office as the result of a new incoming Director

Processed DPVs, JVEs, travel vouchers, purchase requisitions, stores orders and audited purchasing card statements

Provided guidance and knowledge of university policies and procedures to the new director

Assisted director with budget and reconciliation of accounts

Organized student files, account files, and other office files for ease of information retrieval

Answered questions regarding the AAAS programs on the telephone, in person and through email

Maintained the director’s calendar and schedule

Assisted students with overrides, enrolling in courses and other administrative actions

Prepared Fall 2008 new applicant files, ensuring complete required documentation

Created student database for PhD information

College of Agriculture and Natural Resources, Department of Community, Agriculture, Recreation and Resource Studies (CARRS). 2005 – 2007

Administrative Assistant I. Responsibilities included but not limited to:

Oversaw APP&R budgets

Maintained salary savings and start up funds for new and continuing faculty

McNeice, page 2

Developed, implemented and oversaw accounting controls for the department

Prepared and reviewed general journal accounting entries and reconciled departmental records to university account ledgers

Oversaw the endowed accounts including the scholarship and fellowships associated with the endowments

Managed the revolving accounts and maintained balance in alignment with reversion accounts

Administered department accounts using DEPACT, including approval of expenditures and university vouchers

Audited vouchers and financial forms for accuracy, completeness and conformance to university policies and procedures

Calculated salary costs to establish grant budgets

Assisted with federal, state, international and local grants including NSF, USAID, NIH, USDA

Prepared grant budgets and oversaw adherence to budgets for department grants

Oversaw the professional services contract system for the department

Managed all grant subcontracts for compliance to funding agency regulations, knowledge of federal OMB regulations

Prepared and processed all academic and non-academic personnel paperwork

Processed EJVE’s and EPayroll using new system

Assisted in developing department financial policies and procedures

Communicated with faculty, staff, administrators of other university departments and other non-MSU personnel

Problem solved and provided information as needed

College of Human Medicine, Department of Pediatrics and Human Development. 2001 – 2005

Accounting clerk II. Responsibilities included:

Administered department accounts including approval of expenditures, fund transfers, collections and reconciliation of ledgers

Responsible for budget controls and regulations of grant accounts

Prepared financial statements as required by grant funding agencies

Prepared and maintained budget reports for all department accounts including individual and cumulative information

Processed payroll and maintained payroll accounting and reconciliation of records

Processed and recorded deposits

Prepared invoices and expedited payments

College of Human Ecology, Institute for Children, Youth and Families (ICYF). 2000- 2001

Administrative Assistant II, Supervisor. Responsibilities included:

Responsible for overseeing the accounting functions for a 2.3 million dollar budget consisting of Federal, State and University funds

Audited project expenditures to ensure compliance with Federal, State and University requirement and regulations

Provided information on and interpretation of personnel forms, salary/budget concerns, and operational and accounting policies and procedures

Developed, implemented and oversaw department accounting controls

Calculated salary costs and other direct costs to prepare budgets for grant proposal submissions

Audited vouchers, personnel forms and financial information for validity and accuracy

Worked with the Director of ICYF to forecast budgets

Prepared and submitted invoices, deposits and funds in order to monitor and maintain accounts

Supervised staff members, graduate students and student employees, including hiring, training, evaluations, discipline and monthly time reporting

College of Engineering, Department of Engineering Research. 1998 – 2000

Accounting Clerk II. Responsibilities included:

Provided accounting and auditing functions for approximately 80 general ledger and grant accounts using DEPACT.

Responsible for accounting budget controls and regulations on grant accounts including cost share

Facilitated the processing of proposal submission for Federal, State, local agencies and foundations

Prepared and developed budgets based on the requirements of granting agencies

Prepared necessary financial and account reports

College of Human Medicine, Department of Surgery, 1992 - 1998

Secretary to the Associate Chair and Director of Quality Improvement. Responsibilities included:

Prepared, maintained and balanced monthly residency accounts

Assisted in budget preparation and maintenance

Designed Excel spreadsheets for accounting system

Performed data retrieval and record maintenance

Processed and expedited university accounting paperwork

Prepared and processed all academic and non-academic personnel paperwork

Coordinated conferences, seminars and meeting

Organized and held training sessions for new incoming surgical residents

Designed, managed and maintained highly confidential informational databases

Composed and edited documents and correspondence

Oversaw physician licensing, hospital credentialing and applications

Provided backup physician transcription for department Chair

McNeice, page 3

QUALIFICATIONS:

Some knowledge of EBS. EBS online courses completed: Intro to Enterprise Business System, Use and Run Standard reports, Intro to the Finance System, Financial Transactions, E-Doc Components, Processing Transaction E-Docs, Accounting line. In process of completing Vendor, Disbursement Voucher intro and advanced, Requisitioning Intro and advanced

Essentials of Research Administration with EBS budgeting course.

Extensive computer software experience including Microsoft Word, Excel, Access, PowerPoint, DEPACT

Eighteen years providing broad base knowledge of university policies and procedures

Strong knowledge of pre-award proposal processing system and post-awards process

Grant accounting

Excellent multi-tasking skills and ability to work under pressure with strict deadlines

EDUCATION:

Michigan State University. BA in Communications with business emphasis. 1985

Lansing Community College. 69 term credits in Accounting. Classes included intermediate and advanced accounting, tax accounting, cost accounting, governmental accounting, accounting systems and financial accounting

Community Service: Volunteered at the Capital Area Humane Society, Run and Walk dog walk fund raiser, Susan B. Komen Race for the Cure fund raising

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