Customer Service Health Counselor

Akram Khalil

Orland Park, IL ****.*****@*****.*** 862-***-****

WORK EXPERIENCE

Certified Holistic Health Counselor

New You Forever Paterson, NJ 2017-2023

• Managed a caseload of 20 clients per cycle, guiding them through a 55-day weight loss and health transformation program, achieving over 1,000 successful client completions.

• Provided personalized coaching and support to clients, ensuring accountability, motivation, and adherence to program goals.

• Conducted comprehensive client intakes and periodic assessments to evaluate progress, address challenges, and refine individual health plans.

Supervisor

Calandra’s Bakery Fairfield, NJ 1995-1989

• Provided exceptional customer service in a high-volume bakery, managing multiple priorities while assisting customers and ensuring satisfaction.

• Oversaw daily operations, including verifying cake orders, conducting freshness tests, rotating inventory, and maintaining product quality standards.

• Hired, trained, and mentored new counter staff, acting as a liaison between employees and upper management to enhance communication and operational efficiency. Assistant Manager

Rainbow Paterson, NJ 1989-1995

• Managed day-to-day operations of a busy produce market, including inventory control, cash register operations, and scheduling work shifts for employees.

• Supervised and mentored staff by hiring, training, and developing new cashiers to ensure excellent customer service and operational efficiency.

• Provided seasonal support in the garden center, assisting customers in selecting flowers and plants, while fostering strong customer relationships through personalized service. EDUCATION/CERTIFICATION

• Wellness Simplified, Morristown NJ – Certified Holistic Health Counselor (2017)

• Project Management Training (2015)

• ServSafe (2013)

• Wilton Cake Decorating Course (2007)

• Veggie Fruit and Art – James Parker (2006)

• Passaic County Tech High School, Wayne NJ

VOLUNTEER EXPERINCE

• Director - Watermelon Fashion Show (2023)

• PTA President - Al Ghazaly Highschool (2001-2011) SKILLS

• Technical Skills: Microsoft Office (Excel, Word, PowerPoint), and POS Systems

• Soft Skills: Executive Team Leadership, Client/Vendor Relations, Customer Relations, Staff Training and Development, Conflict Resolution, and Time Management

• Languages: English (Native), Arabic (Fluent)

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