Customer Service Scheduling Coordinator
Resume:
Diana Wells
Chicago, IL *****
**********@*****.***
Work Experience
Novelax/Bagcraft
Customer Service and scheduling coordinator
June 2021-April 2022
Enter customer and vendor orders into the system, schedule their delivery and handle any disputes.
Kaizen Health/ Chicago Il
Patient scheduling coordinator
November 2018-April 2020
Schedule patients doctors appointments and surgeries also scheduled their transportation to and from the appointments as well as handling any billing and general complaints regarding their transportation.
Collections and Customer Service Agent
Adecco Temp Service - Oaklawn, IL, US
September 1997 to April 2022
• Responsible for the collection and application of all customer payments. • Worked on auto-dialer. • Took 100-200 inbound and outbound calls on daily basis. • Decision-maker for credit approvals. • Instrumental in resolving customer complaints. • Responsible for record retention program for Accounts Receivable and Credit departments. • Responsible for all communications with the three credit bureaus.
Inquiry Response Coordinator
Adecco Temp Service - Chicago, IL
March 2007 to October 2013
• Assists students who would like to attend school online. • Assists admissions advisors in pre-screening candidates for qualification to enroll in online degree programs at CTU Online.
Trainer
Adecco Temp Service - Chicago, IL
January 2004 to July 2006
• Managed a crew of 55 collectors. • Worked on auto-dialer. • Managed 150-225 inbound and outbound calls on daily basis. • Responsible for the collection of over one million dollars past due revenue. • Approved and cancelled payment arrangements. • Interviewed, hired, and discharged employees. • Daily duties included processing, skip tracing, and interaction with three major credit bureaus. • Communicated and resolved all customer issues. • Scheduled and trained all employees on new collection techniques and applicable laws.
Receiving Clerk
Adecco Temp Service - Chicago, IL
February 2004 to December 2004
• Responsible for all documentation and disposition of returns to vendors and damaged or stolen items. • Responsible for replenishment and receiving orders. • Worked to resolve customer and vendor issues.
Customer Service Agent
Adecco Temp Service - Melrose Park, IL
August 1999 to November 2000
• Responsible for the collection and application of customer payments. • Decision-maker for all credit approvals. • Instrumental in resolving customer complaints. • Responsible for record retention program in Accounts Receivable and Credit departments. • Responsible for all communication with the three credit bureaus.
Collections Agent
Adecco Temp Service - Elmhurst, IL
April 1998 to August 1999
• Responsible for the collection and application of all customer payments. • Decision-maker for credit approvals. • Instrumental in resolving customer complaints. • Responsible for record retention program for Accounts Receivable and Credit departments. Responsible for all communications with the three credit bureaus.
Gift Wrap Manager
Bloomingdales - Chicago, IL
March 1994 to October 1994
Managed 12 to 16 employees. • Responsible for scheduling and disposition of each wrapper and ordering/replenishment of supplies. • Aided in payroll, cashiering, accounts receivable, and public relations tours.
Education
High School Diploma
Belford High School - Humble, TX
High school diploma or GED
High school diploma or GED
Skills
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• Accounts Receivable
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• Public Relations
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• Office experience
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• Customer service
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• Payroll
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• Supervising experience
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• Microsoft Office
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• Management
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• Management
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• Management
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• Management
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• Management
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• Management
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• Management
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• Management
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• Customer service
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• Office Management
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• Microsoft Outlook
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• Clerical Experience
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• Typing
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• Supervising experience
Additional Information
Computer Skills
Desktop publishing, Internet navigation, MS Office (Excel, Access, Outlook, Word, Powerpoint), Windows, WordPerfect, Quickbooks, AppleWorks, MS Works.
Office and Physical Skills
Telephones, personal computers, typing speed of 20-40 wpm, 300 keystrokes per min, able to lift 20-40 lbs, can stand or walk 1-3 hours.
Executive Secretarial and Administrative Assistance
Scheduling of appointments and calendar maintenance, handing of ingoing/outgoing correspondence, recording of meeting minutes and/or activities.
Office/Clerical/General
Customer service, record maintenance, filing, keeping of inventory, sorting ingoing/outgoing mail, document proofreading, reception/distribution of messages, use of copy and fax machines, handing monetary transactions.
Set up and use of PC network systems
Secretarial (Except legal and medical)
Creation of documents, training on basic office procedures and equipment, greeting of customers/visitors/guests, coordinating travel arrangements, monitoring and/or maintenance of inventory, meeting planning, preparation of bank deposits, supervision of clerical workers, reconciliation of bank records/logs, tr
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