Customer Service English Language
Resume:
AMPARO
RAMOS
HOUSEKEEPING
******************@*****.***
Houston, TX 77379
CONTACT
SKILLS
• Stocking Bathrooms
• Ironing Clothing
• Dusting Furniture
• Polishing Surfaces
• Interior and Exterior Cleaning
• Light Fixtures and Ceiling Fans
• Folding Clean Laundry
• Mopping and Buffing Floors
• Ordering Cleaning Supplies
• Cleaning Bathrooms
• Vacuuming and Sweeping
• Bathroom Detailing
• Interior Window Washing
• Health and Safety Compliance
• English Language Fluency
• Kitchen Sanitizing
• Commercial and Residential Cleaning
Excellent Written and Oral
Communication
•
• Rug Steaming and Cleaning
• Bed Making
• Guest Satisfaction
• Washing and Drying
With a proven track record at First Service Residential, I excel in maintaining pristine environments and enhancing guest satisfaction. Expert in using advanced cleaning techniques and equipment, I also boast exceptional communication skills, ensuring efficient team coordination. My ability to swiftly adapt to changing priorities has consistently improved operational efficiency, marking me as a dedicated housekeeping professional.
PROFESSIONAL SUMMARY
Housekeeper
First Service Residential, Houston, Tx
EXPERIENCE
April 2017 - Present
Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
•
• Cleaned and restocked restroom areas with towels and toiletries. Demonstrated ability to clean and organize multiple rooms efficiently and
• effectively.
Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
•
• Wiped down windows and mirrors with glass cleaner. Displayed strong organizational skills while managing housekeeping supplies
• inventory.
Sanitized bathroom fixtures and restocked amenities according to established protocols.
•
• Reported any maintenance or safety issues to the appropriate personnel.
• Sanitized tables and countertops with cleaning solutions.
• Prioritized work tasks and remained flexible to workload changes. Developed proficiency in operating various cleaning equipment, such as vacuums, mops, and carpet cleaners.
•
Exercised great attention to detail when inspecting areas for dirt or stains before
• cleaning.
• Washed dirty linens and remade beds with clean sheets. Applied knowledge of proper chemical usage when sanitizing bathrooms, kitchens.
•
Performed deep cleans of guest rooms, including carpets, drapes, walls, and
• fixtures upon request.
Utilized excellent customer service skills when interacting with guests during work hours.
•
Respected guest property and privacy by changing cleaning schedules and returning misplaced items.
•
• Trash Collection and Disposal
• COVID-19 Safety Procedures
• Deep Conditioning
• Launder Clothing and Linens
• Deep Cleaning Protocols
• Guest Request Response
• Linens and Toiletries
• Room Sanitization
• Room and Public Space Cleaning
• Kitchen Cleaning and Dishwashing
• Guest Service and Support
• Wall and Ceiling Cleaning
• Replenish Supplies
• Cleaning and Maintenance
• Mattress Cleaning and Turning
• Towel Folding
• Housekeeping
• Dusting
Housekeeper
First Servis Residential, Houston, Tx
House Keeper
Simons Cleaning Services, Houston, TX
Laundered and changed bedding, towels, and linens in accordance with hotel policies.
•
Adept at following instructions from supervisors regarding specific cleaning
• tasks.
April 2015 - May 2016
Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
•
• Cleaned and restocked restroom areas with towels and toiletries. Demonstrated ability to clean and organize multiple rooms efficiently and
• effectively.
Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
•
• Wiped down windows and mirrors with glass cleaner. Sanitized bathroom fixtures and restocked amenities according to established
• protocols.
• Reported any maintenance or safety issues to the appropriate personnel.
• Sanitized tables and countertops with cleaning solutions.
• Prioritized work tasks and remained flexible to workload changes. Developed proficiency in operating various cleaning equipment, such as vacuums, mops, and carpet cleaners.
•
Exercised great attention to detail when inspecting areas for dirt or stains before cleaning.
•
Applied knowledge of proper chemical usage when sanitizing bathrooms,
• kitchens.
Utilized excellent customer service skills when interacting with guests during work hours.
•
Respected guest property and privacy by changing cleaning schedules and returning misplaced items.
•
Adept at following instructions from supervisors regarding specific cleaning
• tasks.
• Greeted guests and employees, delivering friendly service in interactions. Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas.
•
• Vacuumed rugs and draperies and ironed clean linens.
• Managed facility inventories by restocking cleaning solutions and linens. Maintained a safe working environment by adhering to established safety protocols.
•
Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators,
• stairways, locker rooms, and other work areas so that health standards are met. August 2010 - November 2014
Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
•
• Cleaned and restocked restroom areas with towels and toiletries. Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
•
Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
•
Proficiently managed time to complete assigned tasks within allocated
• deadlines.
• Wiped down windows and mirrors with glass cleaner. Displayed strong organizational skills while managing housekeeping supplies inventory.
•
Sanitized bathroom fixtures and restocked amenities according to established
• protocols.
• Reported any maintenance or safety issues to the appropriate personnel.
• Sanitized tables and countertops with cleaning solutions. Adaptable to new work environments and quickly learned new processes and
• procedures.
Developed proficiency in operating various cleaning equipment, such as vacuums, mops, and carpet cleaners.
•
Exercised great attention to detail when inspecting areas for dirt or stains before cleaning.
•
Followed infection control and universal procedures, maintaining sanitary
• environment.
• Prioritized work tasks and remained flexible to workload changes. Davis Senior High, Houston TX
EDUCATION
June 2020
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