Administrative Assistant Support

TARA MARANDA

Rochester, MN 507-***-**** ***********@*****.***

Highly organized and adaptable professional with over six years of experience in administrative support, event coordination, and customer relationship management. Adept at managing complex schedules, ensuring efficient operations, and delivering exceptional service in dynamic environments. Skilled in communication, problem-solving, and utilizing technology to streamline processes. Passionate about supporting leadership, improving workflows, and contributing to mission-driven organizations. PROFESSIONAL EXPERIENCE

Administrative Assistant – Gillette Children’s June 2018 - Present

● Act as a primary point of contact for key stakeholders across Pharmacy, Imaging, APP, and Clinical Shared Governance departments, ensuring all needs are met and service expectations are consistently exceeded.

● Manage complex schedules and prioritize executive engagements, ensuring alignment with organizational goals.

● Coordinate logistics for meetings, events, and conferences, including agenda preparation and follow-up on action items.

● Serve as the primary point of contact for internal and external stakeholders, fostering seamless communication.

● Draft and distribute correspondence, reports, and materials to support executive and team operations.

● Provide administrative support for governance activities, including meeting preparation, minute-taking, and tracking deliverables.

● Oversee updates to online platforms, ensuring content aligns with branding and organizational standards.

● Respond to inquiries and resolve access issues for customer accounts, maintaining a high level of service. Website Administrator & Designer– Freelance Digital Specialist Sept 2018 - Present

● Designed and maintained functional websites for clients, leveraging Squarespace and other CMS tools.

● Managed client communications, resolving inquiries, and ensuring satisfaction.

● Produced and updated website content to enhance user engagement and align with branding objectives. Program Director – Zumrbo House, inc. August 2017 - June 2018

● Oversaw programming and daily operations for seven residential homes, providing critical support and structure for individuals with behavioral and healthcare needs.

● Managed a team of 57 staff across multiple locations, implementing policies and ensuring adherence to state and licensing standards to maintain a high level of care quality.

● Developed strategies for efficient resource allocation, streamlined workflows, and managed client escalations, ensuring all issues were handled promptly and professionally.

SKILLS

● Executive support and schedule management

● Event planning and logistics coordination

● Customer relationship management

● Proficiency in Google Suite, WordPress, and CMS tools

● Strong written and verbal communication

● Time management and multitasking

● Attention to detail and process improvement

● Problem-solving and adaptability

EDUCATION

Minnesota State University Mankato, MN

Bachelor of Science in Marketing & Spanish, Minor in Business Administration June 2017 Professional Development Courses - Completed multiple courses on project management, customer support, and e-commerce.

KEY ACCOMPLISHMENTS

● Successfully managed logistics for high-priority executive schedules and events, ensuring deadlines were met without compromising quality.

● Spearheaded process improvements that streamlined communication workflows, reducing response times by 20%.

● Designed customer-centric solutions to enhance account management, improving satisfaction scores by 15%.

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