Customer Service Human Resources
Resume:
MARIA A. LITTLEJOHN
Email: **********@*******.***
Phone: 608-***-****
SUMMARY
I am a person who works with high commitment, accountability, excellence teamwork values. My vision is to work with high organization details, task tracking, multitasking, attention to detail, working under pressure and ability fast paced work environment. As a bilingual asset, I help the business grow in the HR field by helping to translate and interpret for candidates and employees. My vision also is to maintain daily communication with direct managers by using strong communication skills and interpersonal skills. Also, problem solving is by listening to the customer carefully, taking notes and reporting to my direct manager immediately. I focus on reaching daily goals and priorities and organization is based on task tracking such as meetings, bookmark, desk top filling system. Etc.
I am currently enrolled in the Human Resources Manager Program with the purpose of improving skills and knowledge in the management field.
EXPERIENCE
Sales Associate/Part Time
Seasonal/ Bath & Body Works
10/30/2024
Cashier
Engaged in welcome and warm customer service
I assist them as they shop.
Completed excellent customer service
Banquet Captain/ Part Time
Chula Vista Resort
10/30/2024
Coordinate, monitor and operate individual events directed by the banquet department
Have full eyes and ears, full power of speech, wrists and fingers.
Walking, turning heads and torso. Bending arms
Ensure deadline for the sensitivity activities
Direct team working tasks
Bilingual Human Resources Coordinator
GSP Retails, Madison, WI
08/05/2024- 10/05/2024
Use indeed and paylocity to do recruiting cycle such as employee selection, running background, drug screening, onboarding (process new employee enrollment, including I-9, W-4. And set up the programs that employees need to take during the training such as safety at workplace and sexual harassment policy etc.
Interpreting and translating onboarding documents for Spanish speakers’ candidates.
Communication modes: outlook, teams. Microsoft calendar.
Assisting HR SR. Manager with specific projects, and Employee benefits.
Weekly report on reaching goals and updates.
Microsoft Word and excel skills are average skills level.
Patient Services Coordinator
Pine Valley Services Integrated, Mauston, WI
01-10/2022 -08/5/2024
Full-time
Efficiency in administration, and customer service with multitasking skills, tracking deadline, tasks optimizing productivity, efficiency in administration, and customer service with multitasking skills, and high details organization.
Ensuring professional skills in Quality Customer Services.
Collect data.
Schedule/ cancel appointments.
Resolving proactively and complex complaints from dissatisfied customers.
Clear, close, formal, informal communication across all departments
professionalism and excellent ethical values.
The records are updated daily, and records requested are tracked with deadlines. Patients’ information is protected under HIPPA confidentiality policy
Housekeeping Supervisor
Master Corp Christmas Mountain Resort
06/2024-09/2024 weekends
Responsibilities: inspect units with high detail
Use HotSOS app to do inventory during inspection.
Request to dispatch or manager in charge to bring to the room the requested items.
Also, this app helps to request a housekeeping to come back to reclean an area, room or whole unit. Also, this app helps to request bedding lining.
Use Master corps’ Master Mind Mobile app to track assigned rooms to inspect and report through the app when the unit is closed.
Follow the 7 steps of cleaning
Also, look for the assigned rooms and go to them to strip beds and take the garbage out of the room to help the housekeepers finish sooner.
Additional communication, through what’s app connecting with supervisors’ team and houseman’s team.
Recruiter
Hospital Hotel Systems (HHS), Wyndham, Wisconsin Dells, WI
Full-time salary
Effectively recruited going through the recruiting process, interviews, hired, run background, processed onboarding for new hiring for Wyndham Wisconsin Dells Resort under HHS Company.
I post jobs on websites, flyers and referrals.
Set up goals, work to reach the hiring expectations with employee retention.
Maintained close communication with national recruiters and with the director of the department to meet the daily, weekly goals and to meet the safety and state standards.
I used the stages of recruitment with high organization, and individually oriented skills.
Work on employee retention under different benefit packages and bonuses.
As Spanish/English interpreter, I explained to new candidates the housekeeping department standards.
Assist the Director of the Housekeeping department in management on ensuring efficient cleanliness, attending clients’ complaints, quick fixing problems.
Human Resources Assistant
WestRock Co. Adams, WI
Full-time temporary
(FMLA) Sr. HR
Use recruiting cycle and help in interview process.
Maintained records of attendance, vacation leaves and discipline reports.
Helped the employees taking the Engagement Survey 2021.
Created 2021 data excel spreadsheet of MTD Employee working hours per day with the total average per week, per week paid and percentage average.
Maintained close communication with supervisors and managers.
Sales Associate
Bath & Body Works, Wisconsin Dells
01-2021- 3-2021
Part-time
Engaged in welcome and warm customer service and I assist them as they shop.
Completed excellent customer service and processed payments.
Administrative Assistant
Quality Service Hospitality, Baraboo, WI
Full-time
Posted jobs ads online, recruited, interviewed, and hired employees for our customers.
Helped to do payroll and prepare invoices.
Prepared documents, scheduled appointments, maintained close communication with managers and collaborated with clients to make independent daily decisions.
Customer Service Supervisor
Mt. Olympus, Wisconsin Dells, WI
05-2019 -2020
Full-time
Checked-in customers engage them with excellent service.
Resolved proactively complex complaints from dissatisfied customers.
Worked in teams to bring quick resolutions to various issues and bring the best resolutions together to our guests.
Guided new employees leading them through and understood the resort policies.
Managed new employees at the front desk with excellent leadership, monitoring their conversations at the call center and supported them with updated information to bring excellent quality customer service.
World Language-Spanish Teacher
Adams Friendship School District, Adams Friendship, WI
09-2016-2018
Full-time
Developed class learning plans to meet all district and statement requirements for instruction and adapted teaching strategies to learning styles of students with different skill levels.
Created language acquisition curriculum based on speaking, reading, writing and auditory understanding the target Spanish Language.
Promoted consistent education for all students and assessed student performance, behavior and social development and devised improvement strategies for struggling students.
EDUCATION
Western Technical College, La Crosse, WI
Human Resources Management
2022-Current
Pursuing Human Resources Program
U.W La Crosse, WI
Bachelor of Arts
2007-/2011
Spanish Language and Education UW-La Crosse La Crosse, WI
SPECIAL SKILLS
Native Spanish Speaker-Bilingual
HRM Assistant skills
Skills Office clerical work
Management /HR Administrative Assistant
Excellent bilingual customer service skills
Interpreter/ translator Spanish English
Contact this candidate