Customer Service Data Entry

Denise Myles

DATA ENTRY, CUSTOMER SERVICE

***** ******* ****, *** *******, TX 78256 903-***-**** *********@*****.***

Objective

Shape

To provide excellent customer service by utilizing my skills to provide answers to customers quickly and effectively, resolve issues with empathy and care, document resolutions accurately, nurture customer relationships, and improve brand credibility.

Experience

Shape

Sykes, Sitel and Foundever @ Liberty Mutual Insurance (remote) 2022 - 2024

Documented and resolved Service Issues for Unlicensed, and eService agent

Showed Ownership, empathy, and power closed every call

Selected and explained to the customer the best solution for billing situations

Walked customer through creating and getting into their accounts

Walked customer through eSigning their documents using DocuSign in Liberty

Mutual website and App.

Sykes @ PNC Bank (remote) 2021 - 2022

Documented and resolved product and service problems by clarifying the

Customer’s complaint

Determined the cause of the issue

Shewing empathy, explained the solution to the customer

Expedited correction or adjustment

Longview Independent School District 2020 - 2021

Assumed duties assigned to the classroom teacher

Using classroom management skills, maintained control of the classroom

Comply with district policy, guidelines, and practice, maintained confidentiality

Worked cooperatively with principals, teachers, students, and parents

Concentrix, AT&T, Longview, TX (call center) 2017 - 2019

Using discovery questions, learned about the customer’s needs

Documented and resolved product or service problems

Offered best solution to solve issue, expediting correction or adjustment

Offered best product, or service determined by the discovery questions and

sold them the best product

Good Shepherd Health Systems, TX 2007 - 2017

Assumed duties as a Licensed CNA

Using customer service skills to promote patient/guest/co-worker/physician satisfaction

Maintained accuracy on all records in patients charts and unit business

Assisted patients with feeding, bathing, and getting them to scheduled rehab sessions

Carried an 8 – 10 patient load daily, charting their progress on rehab.

Assisted Physicians and hospital staff

Demonstrated cost containment on unit

Education Shape

LeTourneau University Bachelor of Business Administration 2005 - 2010

TechSkills Technical Institute A+ and Network + Certifications 2000 - 2001

Kilgore College for Nursing 2010

Skills & abilities

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Conflict Resolution Skills

Effective Verbal and Written communication

Active listening skills

Ability to multitask

Ability to navigate system tools to search for answers and information

Ability to solve complex situations with limited information

Questioning and deductive reasoning skills

Professional customer service aptitude

Computer and help desk skills

Establish trust, and mediate disputes with customers, and co-workers

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