Human Resources Customer Service

JANET COOK

***********@*******.*** 832-***-**** Richmond, TX 77407

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Management Training

• Business Leadership

• Policy Development and Enforcement

• Program Optimization

• Cash Management

• Multitasking and Organization

• Recruiting and Hiring

• Human Resources Oversight

• Customer Service

• Time Management

• Problem Anticipation and Resolution

• Focus and Follow-Through

• Policies and Procedures

• Desktops, Laptops and Mobile Devices

May 2018 - May 2019

Patient Services

Representative/Front Desk

Receptionist

St. Michael's Emergency Room

- Sugar Land, Texas

• Used Entry Software

• Kareo to schedule appointments.

Reviewed and corrected claim errors to facilitate

smooth processing.

•

Balanced deposits and credit card payments each

day.

•

• Reviewed daily care slips for doctors.

Helped address client complaints through timely

corrective actions and appropriate referrals.

•

Followed document protocols to safeguard

confidentiality of patient records.

•

Facilitated communication between patients and

various departments and staff.

•

• Used Kareo to schedule appointments.

Took copayments and compiled daily financial

records.

•

• Answered Busy Call Line

• Used Kareo to schedule appointments.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Oct 2005 - Nov 2007

Recruiter Specialist

IT Staffing - Houston, Texas

Leveraged social media platforms such as LinkedIn

and Career Builder; online job boards to advertise open positions and engage with potential candidates

•

Followed up with notable applicants sourced via

industry-specific pipelines, events and job fairs, and

•

Generated specific candidate pool for career

opportunities through strategic placement of

advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

•

Cultivated in-depth understanding of recruiting trends and hiring desires.

•

Developed relationships with local companies and

actively contributed to outside sales

•

Mar 2004 - Oct 2006

Guest Service Attendant/Suite

Server

Aramark - Houston, Texas

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

•

Collaborated with team members to handle guest

requirements from check-in through check-out.

•

• Oversaw fast-paced needs at busy facility.

• Collected fees and payments.

• Served food and beverages to customers

• Set up and Clean up duties

• Inventory Log Responsibilities

• Superior level of VIP guest services

• Coordinated parties and room events

Anticipated guests needs in achieving exceptional

guest servies.

•

Sep 2004 - Oct 2005

Recruiting Specialist

Reliable Staffing - Houston, TX

Hired employees and initiated new hire paperwork

process.

•

Tracked candidates and pushed for feedback on

disqualifications, time-to-fill statistics and other variables.

•

Promptly corresponded with applicants and

coordinated and conducted interviews.

•

Explained human resources policies, procedures, laws, standards and regulations to each employee.

•

Leveraged social media platforms and online job

boards to advertise open positions and engage with potential candidates.

•

Maintained filing system of current, prospective and future positions.

•

Evaluated strengths and weaknesses of candidates

through effective screening processes.

•

Feb 2002 - Mar 2003

Customer Service

Representative/Medical Billing

Specialist

Bothun Medical Services -

Houston, Texas

• Startup Experience with brand new company

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs

•

Offered advice and assistance to customers, paying attention to special needs or wants.

•

Answered busy flow of customer calls with minimal

wait times.

•

• Multi-tasked to front office and back office work

• Processed insurance benefits and pre authorization

• Insurance appeals and coding issues

Scheduled patients for upcoming DME fittings and

services

•

• Scanned in documents and front desk assistance

• Medicare Guidelines

Jan 1999 - Jan 2020

Store Manager

Mattress Firm - Houston, Texas

Managed inventory control, cash control and store

opening and closing procedures.

•

Managed store employees through proactive

communication and positive feedback.

•

Completed point of sale opening and closing

procedures.

•

Maximized sales and minimized shrinkage through

excellent customer service and adherence to

standard practices.

•

• Top in sales for the zone area

In charge of organizing and cleaning store and

displays

•

• Recording keeping

Jun 1996

High School Diploma

Mayde Creek High School Houston, TX

College Credits: General Studies

Sam Houston State University Huntsville, TX

College Credits: Business

Houston Community College Houston, TX

Dec 2020

EDUCATION

Real Estate : Real Estate

Champions School of Real Estate Houston, Texas

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