Customer Service High School

Katlin Happ

Contact: 720-***-****

Email: AK *********************@*******.***

Location: Fountain, CO

Summary:

10+ years of customer service. I have 6+ years of management experience.

Manage large amounts of incoming phone calls.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.

Fast Learner

Education:

High School Diploma, Iver C. Ranum High School, CO

College, Southern New Hampshire University, Criminal Justice Cyber Security

Skills:

Arrange Merchandise displays

Assign Employee duties

Cash register

Customer Service

Direct & Supervise employees

Food Preparation

Implement corporate and departmental policies

Inventory Stock

Resolve Customer complaints

Team Leader

Use Credit Card Machine

Willing to learn new rules and regulations

Outlook

Microsoft Office

Salesforce

Professional Experience:

AK Telecommunications LLC, CO Oct 2017 – Present

Customer Service

Provide customer service, Update accounts.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Walmart, Lakeside, CO Apr 2016 – Jul 2016

Jewlery Sales

McDonalds, Arvada, CO Sep 2011 – Jul 2012

Shift Leader

Provide customer service, Assign employees to specific duties, Direct and supervise employees and Enforce safety, health, and security rules

Pizza Hut, Westminster, CO Dec 2010 – Aug 2011

Combined Food Preparation and Serving Worker

Clean rooms or work areas, Operate food preparation equipment.

Prepare appetizers, salads, or cold dishes.

Provide customer service, Use cash registers, Wash dishes, glassware, or related utensils, Relay food orders.

Obtain information from individuals

7-11, Arvada, CO Apr 2010 – Jul 2010

Retail Salesperson

Provide Customer Service, Arrange merchandise display, Clean rooms or work areas, Demonstrate goods or services, Greet customers and Sell merchandise

McDonalds, Arvada, CO Jun 2009 – Nov 2009

Manager

Listen to and resolve customer complaints, Provide employees with guidance and Implement corporate and departmental policies

Kmart, Arvada, CO Nov 2007 – Jan 2009

Retail Team Leader

Provide customer service, Assign employees to specific duties, Direct and supervise employees, Inventory stock and Enforce safety, health, and security rules

Contact this candidate