Customer Service System Design

Gregory Buchanan

Monroe, NC

Diligent and experienced owner with 20 years of experience in irrigation system installation, repair, and maintenance. Proven track record of driving customer satisfaction and increasing repeat business through exceptional customer service. Skilled in irrigation system design, troubleshooting, and maintenance, with expertise in developing and implementing efficient irrigation schedules. Proficient in construction estimating and budgetary management.

Authorized to work in the US for any employer

Work Experience

Owner

Carolina Green Organics LLC-Monroe, NC

May 2014 to December 2023

• Developed and maintained strong relationships with key clients, resulting in an increase in repeat business

• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in an improvement in customer satisfaction ratings

• Conducted product demonstrations and effectively communicated the value proposition to potential customers, resulting in an increase in closed deals

• Participated actively in industry conferences and trade shows to expand network and generate new business opportunities

• Collaborated cross-functionally with internal teams such as marketing, operations, and finance to ensure seamless execution of client projects

• Created customized proposals tailored specifically for each client's needs which led to an increased win rate by 30%.

Owner

Caroline Green Organics LLC-Monroe, NC

May 2014 to December 2023

• Led a team of 4 irrigation technicians in the installation, repair, and maintenance of irrigation systems for residential and commercial properties

• Developed and implemented efficient irrigation schedules to optimize water usage while ensuring proper hydration for plants and lawns

• Performed regular inspections of irrigation systems to identify leaks, clogs, or other issues that could affect system performance

• Managed inventory of irrigation supplies and equipment, ensuring an adequate stock level to meet project demands

• Collaborated with landscape designers and architects to plan and install new irrigation systems based on client specifications

• Trained new team members on proper installation techniques, system troubleshooting, and safety protocols

• Utilized specialized tools such as trenchers, pipe cutters, valves, controllers, and backflow preventers during installation and repair processes

• Maintained accurate records of work performed including materials used, labor hours expended, and customer interactions

• Responded promptly to service calls from clients experiencing issues with their irrigation systems; diagnosed problems efficiently and provided effective solutions

• Implemented preventive maintenance programs for existing irrigation systems to minimize downtime due to unexpected failures or malfunctions

• Collaborated with sales team to provide technical expertise during client consultations; recommended appropriate products or upgrades based on specific needs

• Conducted site evaluations prior to installation projects; assessed soil conditions, plant types/needs, slope gradients, and other factors influencing optimal watering strategies

• Provided excellent customer service by addressing client inquiries/concerns in a professional manner; maintained positive relationships throughout project duration

• Participated in ongoing training and professional development opportunities to stay updated on the latest irrigation technologies, techniques, and industry best practices

• Managed budgetary aspects of projects including cost estimation, material procurement, and labor allocation

• Demonstrated expertise in troubleshooting complex system issues such as hydraulic failures, electrical malfunctions, or controller programming errors

Education

High school diploma

West Charlotte High School - Charlotte, NC

August 1983 to June 1985

Skills

• Irrigation

• Troubleshooting

• Construction Estimating

Additional Information

Proficient in the use of Google Translate to communicate with my non-English-speaking customer.

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