Customer Service Specialist
Resume:
Happy Ekojikoko Customer Assistant
**********@*****.***
Address: ***** ****** ** *** ****, Euless, 76040
Male
Single
Profile
Experienced adjuster assistant and customer service specialist adept at managing insurance claims efficiently and providing exceptional client support. Skilled in documentation, claims processing, and industry software, ensuring streamlined operations and compliance. Strong in handling inquiries, resolving issues promptly, and maintaining high client satisfaction through effective communication and problem- solving. Proven ability to build rapport and achieve positive outcomes in fast-paced environments with meticulous attention to detail.
Professional Experience
Customer Service Specialist,
Westlake HB Pharma, remote, Euless
08/2023 – present Euless, United states
•Verified data closely to prevent errors.
•Responded to pre-sales inquiries, returns and routine order processing support.
•Studied company products and services to maintain relevant knowledge and deliver top-notch service.
•Resolved customer inquiries, complaints and issues providing insightful solutions.
•Online chat to assist customers with various needs and questions.
•Package and ship customer products
•DE-escalated customer complaints using specialized communication techniques.
•Issued refunds, merchandise exchanges and price adjustments in compliance with company policies. Adjuster Assist, Crawford (Progressive), Remote 06/2021 – 08/2023 Euless, United States
•Worked with investigators and claims adjusters to handle the most complex claims.
•Effectively resolved complex claims with severe exposure levels by using exceptional file handling abilities.
•Reviewed previously settled claims to determine their validity and help control loss ratios.
•Carefully reviewed official documentation such as police reports and medical treatment records to determine the true extent of liability.
•Answered inbound calls to greet and assist customers with various needs and questions.
•Handled outbound calls to all involved parties.
•Reviewed claims previously investigated by team mate to add new level of review and make final determination about payment authorizations and issue payment. Education
BSC Mass Communication,
kwara state university Malete (KWASU)
09/2017 – 03/2021
Ilorin, Kwara State, Nigeria
During my time studying Mass Communication at KWASU (Kwara State University), I gained a solid foundation in media theory and practical skills essential to the field. The program covered media law, ethics, digital media production, and strategic communication, preparing me for a career in today's media landscape. I participated in hands-on projects, collaborated on media campaigns, and benefited from faculty mentorship that bridged theory with real-world application. This experience deepened my understanding of media's role in society and equipped me to contribute effectively in the field of communication.
High School diploma,
Unity International School, Abuja, Nigeria
08/2010 – 06/2016 Abuja, Nigeria
During my time in high school, I engaged in a diverse range of academic pursuits and extracurricular activities that enriched my educational experience and shaped my personal growth. Academically, I focused on mastering core subjects such as mathematics, English, science, and social studies, laying a solid foundation of knowledge essential for future endeavors. Outside of the classroom, I actively participated in clubs, sports, and community service initiatives. These extracurricular activities not only allowed me to explore my interests but also helped me develop invaluable skills such as teamwork, leadership, and time management. Whether it was representing my school in sports competitions, organizing events for clubs, or volunteering in local community projects, each experience contributed to my overall development and broadened my perspective. I also valued the friendships and relationships I formed with classmates and teachers. Collaborating on group projects, engaging in discussions during classes, and seeking guidance from mentors fostered a supportive and encouraging learning environment. The bonds I formed with peers and educators provided a sense of belonging and encouragement throughout my high school journey. Moreover, I embraced opportunities for personal growth and self-discovery. Facing academic challenges, overcoming obstacles, and celebrating achievements taught me resilience and perseverance. Reflecting on these experiences, I gained clarity about my strengths, interests, and aspirations for the future. Overall, my time in high school was a formative period marked by academic achievements, personal development, and memorable experiences. It prepared me academically and socially for the next chapter of my life, laying the groundwork for pursuing higher education and pursuing my goals with confidence and determination.
Skills
Fast Learner
Customer Service
Communication Skills
Customer Service documentation
Microsoft claim and Professional Pressure
Lumen Navigator
Effective Time Management
Microsoft Office
Claim investigations in bound and outbound calls
Damage mitigation De-escalation
Xactimate claim connect
Languages
English
References
TESSY JITTE OGBEVOEN
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