Custom Service Representative
Resume:
Dorothy Smith
Ennis, TX *****
***************@*****.***
Work Experience
Patient Access Representative
UnitedHealth Group-Irving, TX
September 2022 to Present
• Assist patients with scheduling and verifying appointment.
• Schedule patients with telemedicine appointments.
• Verify that patient’s insurance is valid.
• Make sure patient’s information is accurate and up to date in the system.
• Assist patient with getting their prescription filled and refilled. Payroll Specialist, Contractor
Comcast-Remote
February 2022 to May 2022
• Assisted human resources operations by investigating employee pay discrepancies
• Served as a point of communication between employees and upper management
• Moderated employee chat feature and trained employees on accessing payment software Medical Front Desk Receptionist
Flinn Imaging Clinic-Memphis, TN
January 2021 to November 2021
• Practiced customer support by greeting patients and verifying insurance information
• Managed patient co-payments and other funds
• Answered multi-line phones and ensured communication between patients and health officials
• Scheduled patient appointments
Talent Acquisition
Sedgwick Claims Management Services-Memphis, TN
October 2016 to November 2020
• Provided administrative support to the Recruiting department
• Assisted colleague resources staff with recruiting activities, software, and ensuring postings agree with vacancies
• Monitored internal candidates’ application process through initiation of automated correspondence from recruiting
• Created offer letters for new colleagues as well as initiating background checks and drug screenings. Administrative Assistant
American Cancer Society-Memphis, TN
March 2015 to July 2016
• Provided material and product management support: gather brochures, flyers, kits, and other products needed to support specialist and constituent request and assembled packets and mailings
• Oversaw reception and front desk duties, received incoming calls, aided callers: greeted visitors, ensured office a was covered during open hours, and assisted walk-in patients with mission needs
• Assisted with office volunteer management; helped recruit, train, direct and coordinate office volunteers and maintained volunteer data
Human Resources Assistant
Clarion Security-Memphis, TN
March 2013 to January 2015
• Coordinated processes and projects for assigned HR function (e.g., recruitment, training, administration, etc.)
• Responded to inquiries regarding policies and procedure and recommended new approaches, policies, and procedures to support continual improvements in efficiency of department and services
• Handled highly confidential documents and maintained confidential files and records
• Generated office reports by coordinating data entry, payroll, banking information, and hours worked
• Conducted HR related training on new hire orientation, benefits, safety, and ergonomics Office Coordinator
Le Bonheur Children’s Hospital-Memphis, TN
July 1999 to February 2013
• Provided office communication support, maintained office e-mail groupings, and maintained office information
• Answered multi-telephone lines and routed calls to appropriate individuals
• Coordinated educational facilities and panel interviews between Le Bonheur management, associates, and candidates
• Worked with internal and external parties to organize various components needed to initiate, run, and conclude educational projects and goals
Office Manager
US Ribbon & Supply-Millington, TN
August 1994 to March 1999
• Provided accurate and timely reports to management concerning calculation and printing of payroll checks
• Set up and conducted interviews for vacant positions
• Assembled and analyzed complex information of data and prepared reports and financial data
• Performed reference and background checks.
Education
Corsicana High School - Corsicana, TX
Skills
• Human Resources, Project Coordination, Talent Acquisition, Office Administration, Payroll Management ; Microsoft Office
• Product Management
• Kronos
• Multi-line Phone Systems
• Typing
• Customer service
• Interviewing
• Human resources
• Payroll
• Talent acquisition
• Sales
• Office management
• Hospital experience
• Communication skills
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