Store Manager Customer Service

Andrew Rosillo, MBA *********@*****.***

San Bernardino, CA +1-909-***-****

Experienced Assistant Store Manager seeking new opportunities and open to relocation. With a proven track record in retail management, I am adaptable and ready to bring my skills to a new location. I am enthusiastic about the possibility of contributing to a new team and driving business success in a different setting.

WORK EXPERIENCE

Emerging Store Manager

Walgreens - San Bernardino, CA

August 2021 to Present

• Implement Walgreens guidelines for engagement, inspiration, and growth and instill company culture while recognizing associate achievements

• Hire and schedule associates

• Coach, teach, and train associates

• Enable customer service resolutions including patient care Accolades:

Certified Pharmacy Technician, CPhT, 2023

Store Manager

99 Cents Only Store - Apple Valley, CA

May 2016 to December 2020

• Operational/Merchandising Manager at an eight-million-dollar operation store with an 18% profit margin

• Hired, trained, coached, and when necessary, terminated 40+ employees

• Responsible for staff scheduling and multiple daily reports

• Enabled associates to thrive in a highly challenging customer service environment Accolades:

• 2018 Highest Comp in District

• 2018 Highest Comp in Region

Retail Store Manager

Sprint by Wireless Lifestyle

May 2013 to June 2014

• Responsible for maintaining stores total sales goals for myself and all associates

• Managed and implemented the sales culture and sales strategies

• Hired, trained, coached, and when necessary, terminated employees A n d r e w R o s i l l o P a g e 2 3

Sales Supervisor

Curacao

May 2012 to June 2013

• Responsible for day-to-day operations of assigned areas, including teaching/training, interviewing/ firing, scheduling/special projects.

• Audited warehouse assigned areas and high dollar merchandise

• Maintained warehouse and conducted quarterly inventory and yearly total store inventory.

• Managed every transaction daily hourly and at point of sale and provided guidance role-play and corrective behavior processes to associates.

• Assigned daily task advertisement, cold calling, demonstrations, displays, and cleaning assignments.

• Maintained budget and provided detailed action plan action for sales quota per sales associate.

• Managed 12 out of 100 employees at a $30-million-dollar store. Assistant Store Manager

Rite Aid

December 2011 to May 2013

• Accountable for maintaining store day to day operations in a high paced store

• Answerable for daily operations, cash handling, customer service shipping and receiving.

• Discharged trucks and implemented backroom standards.

• Managed 24 out of 29 employees at a five-million-dollar store. Store Manager

RadioShack

December 2006 to November 2011

• Accountable for opening to closing daily operations and sales goals of the unit

• Hiring, teaching and training, coaching and follow up and scheduling for employees

• Managed shipping/receiving, claims and inventory, store presentation including planograms, planned audits, banking audits, store maintenance, assigning cleaning duties, involved in lost prevention.

• Managed eight employees at a one-million-dollar store. Assistant Store Manager

Walmart - Highland, CA

June 1996 to December 2006

• Managed multiple areas in the store namely hardlines, store appearance, in stock, pricing integrity, inventory levels, staffing requirements

• Implemented teaching training, follow up, hiring firing, customer service, cash office, scheduling, loss prevention

• Managed 83 out of 300 employees at a $70-million-dollar store. Accolade:

• Selected to the New Store Setup Team

A n d r e w R o s i l l o P a g e 3 3

EDUCATION

MBA, Business

University of Phoenix - Ontario, CA

January 2017

BA in Business Management

University of Phoenix - Ontario, CA

October 2014

AA in Business

San Bernardino Valley College, San Bernardino

November 1996

SKILLS

• Certified Pharmacy Technician

• Kronos Scheduling software

• Store Management Experience

• Planograms

• Merchandising

• Microsoft Office, 2016

• Dayforce

• Payroll

• PeopleSoft

• Data collection

• Retail sales

• Supervising experience

• Team Management

• Leadership

• Account management

• Analysis skills

• Warehouse management

• Presentation skills

• Human resources

• Training & development

• Recruiting

• Budgeting

LANGUAGES

• English and Spanish - Fluent

Contact this candidate