Front Office Desk

Professional Summary

Skills

Work History

Education

SѡќџњѦ Aљљђћ

*** ******* ****, *******, ** 75092 • Cell: 903-***-**** • *********@*****.*** Expert retail sales professional offering 17 years experience in retail customer service and retail management. Focused on exceeding sales goals.

Customer-oriented

Natural leader

Motivated team player

Retail sales

Skilled problem solver

Highly Dependable

Organized

Active listening skills

Front Desk Supervisor, 01/1999 to 01/2003

LaQuinta Inns & Suites – Sherman, Tx

Directly supervised all front office personnel and ensured proper completion of all front office duties. Directed and coordinated the activities of the front desk, reservations, guest services, and telephone areas. Prepared monthly reports and budget for the front office. Resolved guest problems quickly, efficiently, and courteously. Team Leader, 01/2004 to 01/2009

Lowes Home Improvement – Sherman, Tx

Managed daily operations. Communicated clear instructions to team members. Provided any training that team members needed as well as monitor their development. Developed action plans that the team used to reach weekly and monthly sales goals. Responsible for delegating tasks to ensure completion. Opening and closing procedures as well as counting down registers.

Head Cashier, 01/2010 to 09/2016

Home Depot – Sherman, Tx

Maintained a positive work environment for all cashiers. Resolved cash tills at the end of every shift. Managed and performed all check out functions on a daily basis, and maintained a clean and efficient check out area. Ensured all registers had adequate cash and change at all times. Listened to customer complaints and referred them to the assistant manager when required. Responsible for all lunches and breaks for cashiers. Night Auditor, 01/2013 to 01/2014

Holiday Inn Express – Sherman, Tx

Checked front accounting records for accuracy and, on a daily basis, summarized and compiled information for the hotel's financial records. Tracked room revenue, occupancy percentages, and other front office operation statistics. Prepared a summary of cash, check, and credit card activities, reflecting the hotel's financial performances for the day. Posted room charges and room taxes to the guest accounts including guest transactions not posted during the day by the front office cashier.

GED:

Sherman High School - Sherman, Tx

Contact this candidate