Urgent Care Customer Relations

HOLiy SAMS

Little Rock, AR ***** # 714-***-**** ¢ ***********@*****.***

PROFESSIONAL SUMMARY

Driven by a results-focused approach, excelled at Babtist Health Urgent Care by spearheading staff

leadership and operations management, significantly enhancing team performance and customer satisfaction.

My expertise in interdepartmental collaboration and facility management, coupled with a talent for fostering

employee development and customer relations, has consistently driven organizational growth and efficiency.

SKILLS

© Operations Management © Team Supervision

¢ Staff Leadership ¢ Employee Development

¢ Interdepartmental Collaboration © Customer Relations

© Facility Management

Work History

Center Manager, 01/2023 - 02/2024

Babtist Health Urgent Care —- Conway

© Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of

meeting center objectives.

© Checked facility, employee work and service levels to maintain compliance with company and industry

standards.

© Established performance metrics and conducted regular evaluations to identify areas for improvement

and drive continuous growth.

« Promoted a culture of teamwork through effective leadership, open communication channels, and

regular team-building activities.

© Successfully resolved client concerns by actively listening to their needs and proposing viable solutions

that met their expectations.

Assistant Clinic Manager, 01/2022 - 01/2023

Anaheim Medical Group — Anaheim, CA.

© . Contributed positively to the workplace culture by promoting teamwork, collaboration, respect among

employees.

Collaborated with medical professionals to ensure high-quality patient care, addressing any concerns or

issues in a timely manner.

Participated in community outreach events representing the clinic and fostering positive relationships

with local organizations.

Conducted regular performance evaluations for staff members, identifying areas for improvement and

providing constructive feedback for professional growth.

. Assisted in developing marketing materials for the clinic, increasing local awareness of available

services and attracting new patients.

* Managed inventory levels of medical supplies to guarantee adequate stock at all times while minimizing

waste due to expiration or overstocking costs.

Home Health Aide, 02/2016 - 12/2021

Peaceful Hearts Homecare — Corona, CA

© Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when

necessary for dignity preservation.

Maintained a clean and safe home environment for patients, reducing falls and accidents.

Assisted clients with daily living activities, enhancing their independence and quality of life.

Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping

ensuring a clean and organized living space for patients.

.

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility

restrictions.

e Completed thorough documentation of patient care acti ine accurate records for effective

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