Program Coordinator Practice Manager
Resume:
Jacquelyn
Bartie
Pitman
NJ
Phone
EXPERIENCE
CHERRY HILL, NJ
BARIATRIC PROGRAM COORDINATOR AND INSURANCE COORDINATOR – JEFFERSON HEALTH NEW JERSEY GENERAL AND BARIATRIC SURGERY
2/2023 – PRESENT
Carried out day-day-day duties accurately and efficiently.
Resolved problems, improved operations and provided exceptional service.
Actively listened to patients requests, confirming full understanding before addressing concerns.
Training new staff
Implementation of new protocols to streamline the bariatric process for patients and staff
Build a successful bariatric program
Bi-weekly meetings with my Regional Manager and Practice Manager to discuss on goings in the office and where we can improve
Collect data doctors new patient numbers, surgery numbers, authorizations and denials, outreach efforts
Training new staff
Updating insurance policies
Coordinate our Shifts schedule for management to know the location of every bariatric staff member
Assist in phone calls, authorizations, and checking the status of authorizations of my coworkers in their absence as well as when they get overwhelmed
Empathetically listen to patients and address their concerns
Address the concerns of irate patients and come to a resolution that satisfies both parties
Address the concerns raised by our bariatric staff
Bi-weekly meetings with our Regional and Practice Manager for updates on how the bariatric program is going
Monthly meetings with the hospital to discuss volume, patient satisfaction, and issues
Monthly meetings with the bariatric staff to discuss updates
Weekly meeting with the navigators and insurance coordinator to address any concerns or discuss now protocols
Washington Township, NJ
Unit Secretary
4/2022 – 2/2023
Answer incoming calls
Making outgoing calls as needed
Document calls made and transportation to maintain accuracy
Give report to relieving staff to carry out what has been put in place while I am on duty
Maintain HIPPA policies at all times to ensure patients safety and privacy
Communicate professionally with outside physicians to ensure proper evaluations for patients
Communicate professionally with ER Attending’s and Residents to provide proper care for all patients
Communication with other staff members in a professional manner to provide the best patient care possible
Professional appearance and demeanor to reflect positively on Jefferson
Maintained communication with department leadership on status of assigned duties
Managed and responded to correspondence and inquiries from patients
Maintained relationships with patients until it's time to leave
Training new staff members
Coordinate and collaborate with other hospitals and homes
Data collection
Carried out day-day-day duties accurately and efficiently.
Resolved problems, improved operations and provided exceptional service.
Actively listened to customers' requests, confirming full understanding before addressing concerns
Cherry Hill, NJ
SCHEDULE AND FINANCIAL CLEARANCE LEAD - JEFFERSON HEALTH NEW JERSEY GENERAL AND BARIATRIC SURGERY
2012 –2022
Authorize Bariatric surgeries
Review checklists with patients
Maintained communication with department leadership on status of assigned duties
Managed and responded to correspondence and inquiries from patients
Input data and produce reports using excel
Maintained relationships with patients until it's time to authorize their surgeries.
Checked clearance documents for errors and accuracy while updating and completing so we can submit for authorization
Training new staff members
Maintain all insurances policies to ensure they are up to date and are as accurate as possible
Coordinate and collaborate with other offices in another state
Data collection
Working with marketing while writing material for our bariatric patients
Research papers for marketing
Developed monthly numbers for our Bariatric Director to keep track of how we are doing each month with new patients, surgeries, and outreach efforts
Carried out day-day-day duties accurately and efficiently.
Resolved problems, improved operations and provided exceptional service.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Conducted research, gathered information from multiple sources and presented results
Woodbury, NJ
CARDIOVASCULAR TECHNICIAN AT LOURDES CARDIOLOGY
2007 - 2012
Conducted electrocardiogram stress tests by using electronic test equipment and recording devices.
Room patients to get them ready for the providers
Document medical history on patients
Document medication history on patients
Perform EKG's on patients
Capture and update physician on any arrhythmias found
Training new staff members
Prepare paperwork for our new patients.
Performing Stress Echo’s as well as Nuclear Stress Test’s
Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
Tracked findings of procedures such as EKGs using manual and automated recording devices.
Ran the CHF clinic
Training new staff
Carried out day-day-day duties accurately and efficiently.
Resolved problems, improved operations and provided exceptional service.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Conducted research, gathered information from multiple sources and presented results.
EDUCATION
TIMBER CREEK HIGH SCHOOL – SICKLERVILLE NJ
Graduated in June 2003
3.0 GPA
Diploma
STAR TECHNICAL INSTITUTE – STRATFORD NJ
(NOW LINCOLN TECHNICAL INSTITUTE)
Graduated in May 2012
4.0 GPA
Cardiovascular Technician
EKG’s
Stress Test’s
Nuclear Stress Test’s
Stress Echo’s
Phlebotomy
Obtain patient medical history
Obtain list of medications
Screen for arrhythmias
Obtain vitals
Demographics
Jefferson Net learning Education Classes
Building Better Work Relationships
Build Your Strengths as R.E.A.L. Team Player
How to Manage Your Emotions While Under Stress
Routines That Support Efficiency and Productivity
How to prioritize when everything is important
Managing your workload
Building credibility and trust for improved communication
Communication skills of a credible leader
Managing projects effectively
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