Customer Service Accounts Receivable and Logistics coordinator

Tesalina Patricia Nasworthy

***** ***** ****

Riverview, FL 33569

813-***-**** / ************@*****.***

Accomplished Accounts Receivable Clerk with 35 years of experience in logistics, customer service, and administrative roles. I have managed accounts payable and receivable, scheduling and routing, and ensuring compliance with DOT regulations. I am skilled in customer service, cash handling, and dispatching. Possesses certifications in Food Protection and ServSafe.

Work Experience

Accounts Receivable Clerk

Splitsecond Towing and recovery April 4th, 2022, to August 16th, 2024

Responsible for implementing efficient payment in a fast timely manner while working with accounts payable to ensure the company successfully manages business growth. Responsible for sorting documents and filing. Collecting revenue notifying customers who need to release payment. Prepare and maintain new and existing accounts. Answering phones with effective communication and good customer service skills.

Administrative Assistant

Myers Freight March 2021 – March 2022

Myers Freight Services is a local cartage company located near Tampa Airport offering local cartage services to the west central Florida region and beyond. Responsibilities include routing and scheduling local pickup and delivery services using 20 tractor trailers, air ride straight trucks and cargo vans.

Logistics coordinator Florida Transportation group

Oldcastle Coastal Sept. 2012 – Jan. 26, 2021

Responsible for scheduling/routing of internal fleet equipment with knowledge of DOT regulations and hired haul shipments for inbound and out bound loads for manufacturing plants & distribution yards in Florida.

Optimizing efficiency of shipments by effectively utilizing equipment through planning backhaul loads and maximizing drivers’ hours of service.

Review opening orders and delivery windows to prioritize scheduling of fleet and hired 3rd party carriers.

Coordinate regional shipments request from multiple manufacturing locations in the United States to optimize routing.

Maintain shipping information using Oracle Transportation Management software including carrier assignment, rating accuracy, scheduling, and equipment requirements.

Knowledge of Infor Smart Office for M3 applications software.

Review carrier accounts to identify issues and file claims for damage or missing product.

Communicate with production and sales teams to expedite and trace shipments.

Creating Bill of lading using R&L freight, UPS, or FedEx. for less than loads requesting.

Knowledge of Omnitracs Fleet System, load boards, PC Miler32 and other useful apps Oldcastle provided.

Audit and maintain driver files with up-to-date insurance records including hours of service, accidents, and violations to ensure compliance with DOT and government regulations.

Rooms To Go Corporate office Dec. 2005 – Jan. 2012

Customer Service Store Rep & Service Dispatcher.

Routing service technicians in the Florida region using computer system streets and trips.

Handling of routine customer service inquiries as well as escalation calls related to product sales, delivery issues, and merchandising service calls.

Making outbound or inbound calls for large call centers. Keeping inventory flow on products. Order inquiry with accounts that may include back-order dates. Checking delivery time frames, invoice request.

Southern Towing and Recovery. Oct. 2004 – Oct. 2005

Dispatcher for triple AAA incoming calls.

Route tow trucks to incidents reported using Triple AAA,

Search locations of available drivers with appropriate equipment for calls coming in needing assistance..

Palm Harbor Homes. April. 1996 – Aug. 2003

Electrician Team leader.

EDUCATION

Plant City High School Class of 92

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