Project Manager ITSupport

BRIAN MASON

Vallejo, CA *****.*****@**.*** 415-***-**** LinkedIn

PROFESSIONAL SUMMARY

A results-driven and highly experienced IT Specialist/Technical Project Manager with a proven track record of 16 years in IT solutions delivery, support, and operations management. Demonstrates consistent success in leading and executing complex technical initiatives on an enterprise scale, displaying unwavering commitment to delivering strategic projects. Proficient in Agile and Scrum methodologies, adeptly optimizing technology development and IT management processes to drive efficient and effective outcomes. Exceptional communicator with the ability to simplify intricate technical concepts for non-technical stakeholders, ensuring alignment with business objectives.

PROFESSIONAL EXPERIENCE

Disney

San Francisco 2018 - 2023

IT Support Specialist/Technical Project Manager

Oversaw and maintained all Windows and Linux servers to ensure their performance and security

Installed Cisco networking switches as needed and assisted in CLI commands for Cisco routers

Collaborated with Network Admins and NOC for higher level issues requiring higher security levels

Utilized Splunk (now with Cisco) for monitoring logs and activity and higher-level data visualization

Very adept at documentation and streamlining communication channels with Confluence (Wiki) Including: how-to’s, release notes, SOP’s, and timelines. Plus created RCAs and co-managed causal trees, asked the “why” questions to get to the root cause

Used VMWare, MS Remote Desktop, and Parallels to access, monitor, and configure Enterprise server VMs.

Leveraged collaborative partnerships with cross-functional teams (Product and Accounts) effectively supporting successful projects from initiation to completion

Project Management – Disney+

Implemented Agile and Scrum methodologies with precision, effectively coordinating project planning and delivery through leading daily stand-ups and meticulously tracking milestones, resulting in accelerated project timelines and enhanced team collaboration

and, resulting in improved efficiency, minimized errors, and heightened client satisfaction.

Utilized Jira and Confluence as invaluable tools throughout the project lifecycle, facilitating efficient discovery, planning, development, testing, and delivering a product that consistently exceeded customer and partner expectations.

BAMTech Media, LLC

San Francisco 2016 – 2018

IT Support

Streamlined IT support operations across multiple locations, including San Francisco and New York

Remote client support, ensuring maximum availability, uptime, and performance for servers, networks, computers, and phones.

Coordinated and managed SONY content and PlayStation software operations, proactively addressing electronic programming guide (EPG) and Sony broadcast programming issues, effectively minimizing disruptions and optimizing user experience.

Analyzed and resolved complex network problems, leveraging technical expertise to identify root causes and implement effective solutions, improving network stability and performance.

Spearheaded the configuration and implementation of new devices and software, meticulously ensuring seamless integration into the existing infrastructure and minimizing downtime during the transition process.

Maintained and applied server patches, guaranteeing system security and stability while adhering to best practices and industry standards.

Demonstrated exceptional problem-solving abilities and client-centric focus, resolving a critical EPG issue impacting SONY - PlayStation Vue. Conducted hands-on testing on the PS4, identified the root cause, and prioritized a hotfix, resulting in the continued satisfaction of the major client.

MLB Advanced Media L.P.

San Francisco and New York 2014 - 2016

IT Support

Installed and maintained servers, network switches and routers, and Cisco Wireless APs

Led project to plan and execute the complete physical infrastructure setup for the San Francisco office, demonstrating hands-on involvement in hardware, software, server and network implementation

Managed enterprise technical support operations for critical systems such as Active Directory, Exchange, Active Sync, and Office365, ensuring smooth functionality and addressing user concerns

Successfully deployed Mac and Windows images, deployed hardware and cabling, resulting in a seamless launch

Provided comprehensive support and troubleshooting for all Apple products; tablets, phones, laptops, and desktops, plus, Windows PCs as needed, Microsoft and Adobe apps, while utilizing VPN access tools to diagnose and resolve issues remotely

Configured and implemented video codecs for conferencing, optimizing communication capabilities, and overseeing phone and peripheral configuration and setup, including deployment of VOIP phone functions

TCP/IP network operations for implementation of VPN clients, establishing secure remote access capabilities

Utilized Powershell for AD computers, users and groups, pulling SQL data, and Exchange server administration

James Irvine Foundation

San Francisco and Los Angeles 2010 - 2014

IT Support Specialist

Planned and executed a comprehensive backup and disaster recovery strategy, ensuring data protection and minimizing downtime during system failures or disruptions

Analyzed network issues to determine the root cause and implemented effective fixes, optimizing network performance and enhancing overall system reliability

Coordinated migrations and upgrades of hardware and software, facilitating smooth transitions and minimizing operational interruptions

Assumed responsibility for supporting a diverse portfolio of 40+ clients, successfully managing hardware, and device upgrades along with OS installations

Migration to Microsoft O365 and BOX Enterprise

Print Server and File Server management

EDUCATION

California College of the Arts San Francisco, CA

Bachelor of Arts, Illustration & Painting (1998)

State University of New York Oneonta, NY

Bachelor of Science, Biology/Biotechnology (1994)

V.2 Consulting, Inc. San Francisco, CA

Apple Certified Help Desk Specialist (2015-16)

California State University – Long Beach Virtual

Cybersecurity Professional Certificate (2024)

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