Customer Service Assistant Manager
Resume:
Deanna Hanson
801-***-**** ext. * or call or text mobile
Salt Lake City, UT 84116
**************@*****.***
Professional Summary
Skilled server with 2 years of experience in managing privately owned restaurant .opening/ closing,deposit, cash in/cash out, handling cash transactions, and providing excellent customer service. Proven ability to multitask and maintain a clean kitchen line,grill care,prep, inventory weekly, truck order, maintaining good working relationships with vendors/reps /customers /owner, Additionally, gained experience as Manager, overseeing daily operations, training staff, and developing strategies to achieve sales targets.
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Rich's Burger-N-Grub-Salt Lake City, UT
May 2022 to June 2024
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of 8 employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage,Assumed managerial responsibilities in the absence of the owner/general manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• able to work fast pace and problem solve under stress Line Worker/Packer
RLS Logistics-Salt Lake City, UT
April 2022 to August 2023
• Filled large ticket orders quickly and efficiently
• Able to stand on feet for long periods of time
• Steel toe boots
• Load pallet/Hand truck exp.
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Demonstrated exceptional multitasking skills during peak hours, accurately managing 12 tables at night and 5 during daytime hours.
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Skills
• Serving Experience
• Assistant Manager Experience
• Supervising Experience
• Cleaning
• Inventory management
• Procurement
• Restaurant Experience
• Upselling
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