Entry-Level West Virginia

NAGA VENKATA DEVI PRATHYUSHA.BATTULA

****************@*****.*** +1-703-***-****

West Virginia, Morgantown,26505.

PROFESSIONAL SUMMARY:

I am seeking an entry-level position at a reputable organization where I can channel my enthusiasm for learning and exploring new technologies. With a strong drive to contribute meaningfully, I aim to apply and enhance my technical skills while delivering value to the organization. My focus is on achieving organizational objectives through innovation, dedication, and continuous self-improvement, ultimately fostering both personal and professional growth in a dynamic and collaborative environment. SKILLS:

• Teamwork and collaboration

• Time management

• Problem solving

• Flexible and adaptable

• Excellent communication

• Critical thinking

• Organization and time management.

WORK AUTHORIZATION: Authorized to work in the USA. WORK HISTORY:

Company – Idea-Tele communications.

I worked as a Customer Relations Officer in India for two months, where I honed my interpersonal and communication skills.

• Managed a high volume of customer inquiries and complaints through various channels through email and phone.

• Provided timely and accurate information to customers regarding products, services, and policies.

• Resolved complex customer issues, escalating to management when necessary.

• Utilized CRM software to track customer interactions and resolve issues efficiently.

• Collected and analysed customer feedback to identify trends and areas for improvement.

• Prepared regular reports on customer satisfaction metrics and key performance indicators.

• Presented findings to management and recommended strategies to enhance customer satisfaction.

EDUCATION:

USHA RAMA COLLEGE ENGINEERING AND TECHNOLOGY- 2015-2022 BACHELOR’S DEGREE: COMPUTER SCIENCE ENGINEERING AND TECHNOLOGY LANGUAGE:

• English, Hindi, Telugu

TECHNICAL LANGUAGE:

• C

++

HTML.

ACHIEVEMENTS:

• Awarded 1st Place in Science Fair and Miss Match Competition.

• Recognized for Leadership Usha Rama College of Engineering and Technology.

• Honored for Academic Excellence and Leadership Skills. GRADUATION PROJECT:

During my graduation, I was part of a project where we developed an innovative tool using Python to enhance cloud security. This tool served as an intermediary between the client and server, providing a secure communication channel to ensure data integrity and confidentiality. It incorporated advanced encryption techniques and authentication protocols to safeguard sensitive information during transmission.

The primary goal was to address challenges related to secure data exchange in cloud environments, providing both the client and the cloud service provider with confidence in the system's reliability. Through this project, I gained hands-on experience in Python programming, implementing security algorithms, and understanding cloud computing architectures. This experience not only deepened my technical knowledge but also strengthened my problem-solving and teamwork skills, as the project required collaboration to meet complex security requirements effectively.

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