Claims Representative Technical Support
Resume:
EMPLOYMENT HISTORY
MAR **** - PRESENT
Claims Representative, Humana, Remote,TX
APR 2018 - FEB 2023
Technical Support Advisor, VXI, Remote,TX
JAN 2018 - FEB 2018
Customer Service Representative, AFNI, Remote,LA
JUN 2014 - JAN 2018
Sales Associate Team Lead, Lowe’s, Thibodaux,LA
EDUCATION
MAY 2005
High School Diploma, H.L Bourgeois High School
Humble, US, 77338
******************@*****.***
LATARSHA FITZGERALD
PROFESSIONAL SUMMARY
Claims Representative with extensive expertise in customer communication principles, ensuring service quality and client satisfaction. Skilled in multitasking across applications, coordinating with medical facilities and pharmacies, and meticulously documenting incident reports to identify and resolve recurring issues. Proven track record in enhancing support processes and optimizing operational efficiency. Maintain customer communication principles, enhancing service quality and client satisfaction. Review audits and address unprocessed disputes, ensuring timely resolution and compliance. Analyze customer issues to understand their perspective, improving overall service experience. Multitask across applications to complete transactions, coordinating with medical facilities and pharmacies. Schedule and reschedule appointments, optimizing client and operational efficiency. Meticulously document and analyze incident reports, identifying recurring issues and proposing targeted solutions to prevent future occurrences. Analyze customer issues and unprocessed disputes, ensuring timely resolution and compliance while enhancing service quality and client satisfaction. Optimized support ticket process, reducing response times and boosting customer satisfaction. Enhanced ticket handling efficiency, leading to faster resolutions and higher client approval. Refined support procedures for quicker responses, significantly improving customer satisfaction. Resolved customer issues efficiently, adhering to best practices and increasing satisfaction rates. Assisted with iOS and Mac OS devices, ensuring effective technical support. Develop and implement creative solutions to streamline support processes, resulting in improved response times and enhanced customer experiences. Pioneered new ticket handling strategies, drastically reducing response times and elevating customer satisfaction to unprecedented levels. Handled high-stress situations, resolving conflicts efficiently to maintain customer satisfaction. Managed high-volume customer inquiries, resolving issues efficiently. Consistently exceeded service targets, improving customer satisfaction rates. Worked seamlessly with cross-functional teams to address complex customer needs. Contributed to developing best practices for handling challenging situations. Proposed and implemented new call handling techniques, reducing average call duration while maintaining quality. Recognized for creative problem-solving. Meticulously documented customer interactions, ensuring accurate information for follow-ups. Maintained a high level of data integrity in CRM systems. Mentored new hires on company policies and effective communication strategies. Fostered a positive team environment, boosting overall morale and productivity.
Streamlined call handling processes, reducing average resolution time while maintaining high customer satisfaction rates. Engaged with customers to understand their needs, leading to improved satisfaction and repeat business. Promoted sales opportunities, resulting in increased store revenue. Operated cash register and POS systems efficiently, ensuring accurate transaction processing. Built strong customer relationships through suggestive selling, boosting sales performance. Mentored new hires, accelerating their integration and performance. Created a positive work environment, boosting team morale and reducing turnover rates. Spearheaded customer engagement initiatives, driving repeat business and boosting store revenue through targeted sales strategies and personalized service. Fostered a positive team environment, mentoring new hires and enhancing overall staff performance, resulting in reduced turnover and improved operational efficiency.
SKILLS
Technical support Problem-solving
Sales strategies Customer Service
Time management Customer feedback
Multitasking Data entry
Product knowledge Inbound/Outbound Calls
Contact this candidate