Medical Assistant Data Entry
Resume:
Holly Baker
Ready To Level Up
Saint Petersburg, FL 33714
*********@*****.***
Career-driven and eager to learn
Fully Present and engaged in the workplace
Fully Focused on gaining knowledge and skills that will strengthen my job stability and advancement Authorized to work in the US for any employer
Work Experience
Remote Surveyor Agent Contract Temporary Position
ADG Research LLC-Saint Petersburg, FL
May 2024 to Present
Outbound calls to customers all over the United States conducting political surveys
• Developed persuasive scripts to engage prospects and overcome objections
• Participated in ongoing training sessions to enhance product knowledge and sales techniques
• Conducted market research to identify potential new markets or target demographics for outreach efforts
• Worked closely with the sales team to coordinate lead generation efforts and share best practices
• Adhered to company policies, procedures, and compliance regulations during all interactions with customers
Medical Assistant Front and Back Office Part Time
Maturity Medical Primary Care-Saint Petersburg, FL February 2021 to March 2024
• Assist provider with medical procedures
• Escorting patients to exam rooms
• Record patient vital signs
• Answering a high volume of phone calls
• Verifying and scheduling patient appointments
• Verifying patient insurance is valid
Remote Customer Service Representative/Call Center Contract Temporary Position
RegaloRx-Saint Petersburg, FL
February 2023 to July 2023
• Data entry by entering patient demographic, financial, and insurance information into our application system
• Taking inbound calls from patients, pharmacies, and doctor's offices to help assist in answering questions regarding patient application status
• Maintained up-to-date knowledge of customer accounts
• Assisting patients in ordering medication refills Claims Processor Contract Temporary Position
CVS Health Aetna Dental-Remote
January 2022 to May 2022
• Taking inbound and outbound calls from aetna dental members and provider
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Managed customer accounts
• Greeted customers
Claims Representative Verizon Wireless Contract Temporary Position Asurion-Remote
July 2021 to January 2022
• Resolved customer issues
• Booked appointments for clients
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Vaccination Help Line Agent Contract Position
MAXIMUS FEDERAL SERVICE-Remote
January 2021 to July 2021
• Successfully navigate through different software to provide information and assistance for calling customers
• Provided assistance to clients
• Created customer appointments
• Scheduled reservations for customers
Phlebotomy Technician
Quest Diagnostics-Clearwater, FL
July 2020 to February 2021
• Performed venipuncture procedures
• Entered Dr orders into computer
• Faxing documents
• Schedule patient appointments
Donor Center Technician
ONEBLOOD-Saint Petersburg, FL
July 2016 to July 2020
• Performed venipuncture procedures on voluntary blood and platelet donors
• Outbound recruitment calls to potential donors
• Platelets machine operator
• Booking appointments for new and returning donors
• Providing donor after care
Medical Assistant, Cardiology
Johns Hopkins All Children’s Hospital-Saint Petersburg, FL March 2015 to June 2016
• Assisted providers with medical procedures
• Escorted patients to exam rooms
• Recorded patient vital signs
• Answered a high volume of phone calls
• Verified and scheduled patient appointments
• Responsible for back office duties
CNA - Certified Nursing Assistant
THE OAKS OF CLEARWATER-Clearwater, FL
April 2011 to July 2013
• Aid elderly patients with various activities of daily living; including but not limited to medication schedules, personal and home hygiene, meal preparations, and exercise and fitness routines.
• Maintain and complete records of patient’s condition, care and any irregularities or special concerns. Aid in medical needs as required including emergency care such as CPR.
• Provide moral support, mental stimulation and entertainment with relationship building activities such as games, conversation, or reading.
Donor Specialist
Florida Blood Centers-Ocala, FL
July 2009 to February 2010
• Performed venipuncture procedures on voluntary blood and platelet donors
• Outbound recruitment calls to potential donors
• Platelets machine operator
• Booking appointments for new and returning donors
• Providing donor after care
Cashier
Lowes Corporation-Waipahu, HI
April 2008 to October 2008
• Opened and closed store
• Handled returns and exchanges
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
• Assisted customers in finding or ordering merchandise
• Promptly addressed customer complaints
Education
Certification in Registered Medical Assistant
Central Florida Institute - Palm Harbor, FL
January 2014
Non Degree Certificate in Medical Office Assistant Ashworth College - Atlanta, GA
September 2011 to February 2012
Certified in Nurse Aide
Florida Medical Prep - Pinellas Park, FL
December 2010 to January 2011
High School Diploma or GED in General Studies
Pinellas Park High School - Pinellas Park, FL
Skills
• Experience Administering Injections (2 years)
• Triage (7 years)
• Phlebotomy (6 years)
• Telemarketing (5 years)
• Medical Records (5 years)
• Medical Office Experience (5 years)
• Customer service (10+ years)
• Microsoft Word (6 years)
• Telecommunication (4 years)
• Medical scheduling (4 years)
• EMR Systems (5 years)
• Venipuncture (6 years)
• Patient Care (7 years)
• Vital Signs (9 years)
• Laboratory Experience (3 years)
• ICD-10
• Microsoft Office (5 years)
• Medical Terminology (4 years)
• Clerical Data Entry (8 years)
• Hospital Experience (2 years)
• Phone etiquette (10+ years)
• Google Docs (5 years)
• AWS (2 years)
• Zendesk (1 year)
• Office Administration (4 years)
• Communication skills
• Computer literacy
• Computer skills
• Data entry
• Documentation review
• HIPAA
• English
• EKG
• Blood sampling
• Anatomy Knowledge
• Medical receptionist
• Office experience
• Insurance Verification
• Computer literacy
• Phlebotomy
• Vital signs
• Medical records
• Medical terminology
• EMR systems
• Specimen collection / processing
• Clerical experience
• HIPAA
• Front desk
• Computer skills
• Data collection
• Documentation review
• Laboratory experience
• Windows
• Google Docs
• Customer service
• Hospitality
Languages
• English - Expert
Certifications and Licenses
Certified Nursing Assistant (CNA)
Present
Registered Medical Assistant (RMA)
Present
CPR Certification
Certified Medical Assistant
State Tested Nursing Assistant
BLS Certification
Driver's License
Assessments
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I HAVE BEEN IN THE CUSTOMER SERVICE INDUSTRY AS WELL AS THE MEDICAL FIELD FOR MOST OF MY EMPLOYMENT AND I AM LOOKING FOR THE RIGHT OPPORTUNITY THAT ALLOWS ME TO UTILIZE ALL MY SKILLS GAINED SO FAR AS WELL AS LEARN NEW ONES THAT WILL STRENGTHEN MY EMPLOYMENT STABILITY. I HAVE A HUGE WILLINGNESS TO ALWAYS LEARN NEW SKILLS AND GAIN MORE KNOWLEDGE FOR THE WORKPLACE BUT ALSO FOR MYSELF. I TRULY BELIEVE THAT KNOWLEDGE IS POWERFUL! I HAVE ALWAYS BEEN A PRETTY FLEXIBLE GO WITH THE FLOW INDIVIDUAL AND TRY NOT TO EVER STAY COMFORTABLE IN ONE AREA OR TOPIC, IN DOING SO, HELPS ME TO EASILY ADAPT TO ANY CHANGES THAT OCCUR IN MY LIFE AND IN MY CAREER
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