Fraud analyst/specialist
Resume:
Roelof Petrus van Wyk
Personal Summary:
I am a team player, strong-willed and energetic with an exceptionally high tolerance for hard work. Highly motivated and confident individual with exceptional multitasking and organisational skills. Able to exhibit confidentiality, discretion, tact and professionalism when dealing with directors and colleagues. Possessing a “can do” attitude and willingness to take on routine. Focused on customer service and customer satisfaction. Adaptable to changing demands of company’s goals. Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Well organised in providing timely, efficient and accurate support to Directors and colleagues. I am well presented and able to establish good working relationships with a range of different people.
Looking for a suitable position that offers lots of opportunity for career development and also makes best use of my existing skills and experience. I am looking forward to joining your team. Skill proficiency:
Competencies:
- Excellent people management skills
- Strong-willed and energetic with an exceptionally high tolerance for hard work.
- Excellent communication skills- able to liaise confidentially with senior management
- Good understanding of Directors level of responsibilities
- Self-motivated and can motivate others to strive for a team goal.
- Ability to prioritise workload
- Knowledge of Microsoft Office (Word, Excel, Outlook, Power Point)
- Type at least 60 wpm
Personal Details:
Full Name and Surname: Roelof Petrus van Wyk
Physical Address: 111 Pieter Uys Ave, Florentia, Alberton, 1450 Contact Number:+276********
Email Address: ******.**********@*****.***
Date of Birth: 1988/05/17
Drivers Licence: Yes
Nationality: South African
Dependants: Two
Gender: Male
Ethnicity: Caucasian
Work Experience:
Boskantoor Pub & Grill
Manager
October 2022 – Present
Overseeing or liaising with the kitchen. Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises. Enforcing health and safety rules. Adhering to budgets, increasing profits and managing cash flow.
Typical responsibilities include:
Recruiting, training and supervising staff
Managing budgets
Maintaining statistical and financial records
Planning and problem solving
Promoting and marketing the business
Ensuring compliance with health and safety legislation and licensing laws
serving customers
Placing orders
Stock-taking and re-stocking
Handling administration and paperwork
Organising and promoting social events such as quizzes, karaoke evenings, live music and live comedy
Liaising with customers, employees, suppliers, licensing authorities, sales representatives and the police
Marketing products
Making improvements to the running of the business
Setting targets and maximising profitability.
Key skills:
Confidence
Reliability
Resilience
Excellent interpersonal skills
Communication skills
Leadership skills
Organisational skills
IT skills.
Kokai (Pty) Ltd
Imports & Exports
Director and Owner
September 2019 – October 2022 (Company closed down due to Covid19) My strong analytical skills and ability to think outside the box have enabled me to develop innovative solutions to complex problems. Committed with vast experience in maintaining healthy business relationships. Skillful in dealing with distributors, retailers, and salespeople from a wide range of industries. Duties and responsibilities:
Identified logistics areas for process improvement and cost savings to ensure expectations are met.
Negotiated contracts with outside providers to minimize costs to the company and customers.
Resolved problems for customers, and carriers.
Acted as a liaison between all parties involved.
Wrote weekly and monthly reports.
Produced invoices and statement information.
Evaluated existing capabilities and established new systems and processes for tracking and reporting.
Built partnerships with organizations to increase company offerings and improve services.
Used personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in import/export activity and procedures. Standard Bank - Money Laundering Group Compliance
Team Leader
September 2017 – August 2019
To effectively supervise and lead the analysts in the Money Laundering Investigations department. Duties and responsibilities:
Investigation of High Profile Matters
The individual is required to conduct in-depth investigations on matters deemed high risk or of a sensitive nature including prominently influential persons and Terrorist financing matters.
Action system generated alerts
Allocate system generated alerts to the analysts according to the applicable process and ensure that the alerts are completed within SLA.
Regularly update stats and present to Investigations manager Risk Management
Highlight the risks identified during the investigation process, and submit a full report to Senior Leadership.
Research names and accounts to money laundering activity.
Compile accurate synopses for submission to law enforcement and regulatory authorities.
Conduct in-depth investigations on high profile individuals.
Compile organized, well supported reports for AML-related recommendations to be communicated to senior management.
Investigate, research, analyze and evaluate complex account transactions.
Provide guidance and training for junior analysts.
Provide feedback on queries received from the regulators and senior management.
Daily monitoring of accounts listed on S35 monitoring orders.
Action S34 intervention orders immediately to prevent losses and fines.
Monitor PEP’s and other high risk persons or entities.
Compile and submit statistics
Daily checks of staff productivity and benchmarks
Monitoring of feedback and quality controls of all queries, escalations and complaints
Actively participate in team leader forums to ensure blue print adherence and standardised leadership practices
Conduct regular meetings with staff to review performance, inform staff of changes in systems or procedures, and identify trends and other matters that affect the daily operations.
Responsible for overall performance of the team to achieve all targets and goals.
Pro-actively monitor workflows and queues to ensure queries are resolved within turnaround times (TAT) defined.
Assist officers with escalated queries by providing efficient and accurate guidance to resolve the queries
Conduct staff performance appraisals and manage the staff training and development plan, for direct reports, resulting in a well-trained and motivated team.
Discuss and agree on staff personal and career development plans.
Provide the necessary mentoring and coaching to subordinates on performance gaps relating to technical, interpersonal and conceptual skills.
Standard Bank: Money Laundering
Money Laundering Surveillance Analyst
January 2015 – August 2017
Assisting the Standard Bank Group in meeting its regulatory reporting obligation in line with Anti Money Laundering and Terror Financing regulatory requirements by performing a detailed analysis and investigation on customers and entities.
Timeous receipt, analysis and response of Section 27 requests received from the FIC and subpoenas from Group Legal.
Ensuring that the bank’s products and services are not abused by money launderers
Action workflow
Gathering and capturing information to ensure a streamlined workflow in the unit.
Regulatory Reporting
Timelines to process requests are very short and must be met in accordance with legislative requirements.
Capturing of accurate and detailed suspicious transaction reports to the FIC
Provide feedback to the FIC in response to section 27 requests and to relevant stakeholders if it is required.
Daily Analysis
Conduct searches on the Bank’s systems to identify if individuals/entities bank with SBSA, as per requests from regulatory bodies.
Evaluate the customer’s risk portfolio and/or probability to laundering activity or be involved in terrorist activities, draft your synopsis and report to the FIC.
Review and obtain an understanding of the structure and nature of the business entity in order to identify what may be unusual for the entity.
Conduct an in-depth analysis on all positively identified persons/entities in relation to Section 27 requests and subpoenas in line with MLS procedures.
Keep records and filling of all documentation and information provided regarding the requests received and STR’s filed. Ensure that all data and information is filed correctly.
Accurately capture all data on the STR file, responses to the FIC and the management information systems
(MLS Database and AML Surveillance System) as required.
Strictest confidentiality in terms of customer information and investigations is required at all times. Standard Bank: Card Fraud
MasterCard and Visa ATM Investigator
May 2010 – January 2015
Key responsibilities
Investigate and resolve all Pin Based Claims received in line with the Banks policies and procedures.
Ensure that all decisions are fair and reasonable
Ensure that all files are accurately updated with regard to all the relevant information and maintain all records with regard to additional information or changes that may occur.
Compliance with SLA’s in that 80% of all claims must be resolved within stipulated time frame to avoid late refunding of claims and uphold the highest levels of Customer Service
Service Excellence to all customers and Business Partners.
Teamwork within the claims unit and FRLM to maintain an effective and conducive working environment.
Building Relationships with team members and business partners to assist in the smooth, simplified and effective resolution of all claims.
Ownership, Accountability and Responsibility.
Quality decision making on all claims investigated in line with the set decision making principles predetermined for the claim categories.
Accurately handle all files to ensure that they are not misplaced during investigation, or after resolution, or completion of the claims.
Call customers and advise them of all the outcome of a claim Other Duties
Creating individual spreadsheets for staff to monitor daily workload.
Creating combined spreadsheets to track performances on a monthly, yearly basis.
Managing MIS reports daily.
Assisting on moving computers to different destinations and reconnecting them.
Assisting with faulty network cables and network problems on CPU
Assisting with LAN network cables for Avaya telephones
Loading and mapping of programs, printers and network drives
Assisting and monitoring of network malfunctions Academic Qualification:
Matric 2002- 2006
Short courses/ Certificates:
Standardbank - Lean six sigma business programme (2011) PASA - Certificate in Foundational payments (2015) University of Pretoria - Money laundering investigation and detection (2017) Unionpay International - The course of unionpay international 360 Workshop (2017) Visa Business school - Gearing up for Visa Claims resolution (VCR) (2018) Visa Business school - Understanding Visa claims resolutions (Dispute rules) (2018) References and Transcripts (Attached):
Wikus – Boskantoor Pub & Grill Owner
Thomas Picton - Head Group Compliance
Haylet Rufus-Lottering - Manager Money Laundering Investigations 083-***-****
Avhenesh Ramouthan - Group Investigator
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