Patient Access Project Management

Kences Poulard

Brooklyn, NY *****

*********@***.*** • 516-***-****

Collaborative Teacher

Motivated individual, with an aptitude for critical thinking and creative problem solving. Professional, patient, friendly, and solution driven, with focus on implementing school based curriculum in an efficient manner. Adapt quickly, follow directions, goal oriented, and capable of fostering team support required for success in fast paced environments. Strong commitment to student development and positive learning experience.

Areas of Expertise

Leadership Skills

Interpersonal Skills

MSOffice

Teaching & monitoring

Time Management

Organization Skills

Written & Verbal Communication

Marking & Grading

Administrative Leadership

EDUCATION

Bachelor of Arts in Political Science College of Staten Island, Staten Island, NY, 2013

Master of Science in Project Management Lasell University, Newton, MA, 2022

EXPERIENCE HIGHLIGHTS

Professional Experience

Success Academy-Brooklyn, NY

Teacher, 2023 - Present

Instructed Kindergarten and Third grade in collaboration with co-teachers and lead teachers. My duties consisted of implementing innovative and academically engaging lesson plans and the following activities:

Curriculum Development

Classroom Management

Lesson Planning

Small groups

After school tutoring

Participated in collaborative grade team lesson planning.

Gathered and submitted weekly academic progress report to intervention team.

YMS/ACS – New York, NY 2022 -Present

Assistant Supervisor/Supervisor, 2022 – Present

Lead and empower a team of fifteen people, assist with daily tasks, training of new and existing employees.

Monitored calls and key performance indicators.

Mentored and took punitive action when deemed necessary.

Key Accomplishments:

Enhanced customer and employee experience by providing swift and efficient resolution.

Implemented new technology resulting in faster communication between staff and leadership.

Increased employees’ performance by boosting office morale, through open door policy.

Performed daily tasks on Microsoft word, Excel, and Power Point.

Assisted in employee time management.

NORTHWELL HEALTH / PATIENT ACCESS SERVICES – Melville, NY 2015 - 2022

Senior Patient Access Representative, 2016 – Present

Oversaw administrative and operational functions of Patient Access Services; assisted supervisor with daily activities, trained new employees, verified insurance status, monitored key performance indicators, and facilitated monthly briefings.

Key Accomplishments:

Improved patient experience by providing high-touch customer service for about fifty patients per day.

Earned reputation as an innovative and dependable problem solver; executive management adopted a proposed monthly meeting with senior reps to facilitate brainstorming and idea sharing.

NORTHWELL HEALTH H.E.A.R.T. HUMAN TRAFFIKING TASK FORCE

Internship Project Management. 2022

Key Accomplishments:

Provided support for future projects, through project implementation processes, project risk assessment, using various tools, such as decision tree analysis. Weekly team and stakeholder progress report meetings

Antibullying app project proposal and development, utilizing Trello, as well as Microsoft project to help bring project to life.

NORTHWELL HEALTH, PAS PROJECT TEAM VOLUNTEER 2018 - 2019

Obtained valuable project management skills such as project controllership, risk management, performance monitoring, team work to bring forth innovative projects propelling growth and increase in revenue.

Key Accomplishments:

Quickly distinguished as a leader and role model, through utilizing my customer service skills.

Developed necessary skills to successfully interface with customers, troubleshoot problems, and solve customer issues.

Shepherd Medical Dental-Brooklyn, NY

Supervisor-2011-2013

Key Accomplishments

Lead a team of six individuals, set goals for performance and ensure employees met organizational goals. Trained new employees. Assisted Manager with daily tasks.

As project coordinator, assisted the doctors with help and support of new project objectives.

Resolved and escalated patient complaints and maintained patient relations with office.

Coached and took disciplinary action when required.

Built employees’ productivity by boosting morale.

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