Business Analyst Data Analysis

AFOLAYAN FUNMI

Tel: 402-***-**** • Email: ***************@*****.*** • Location: Chicago

PROFILE

Results-oriented Business Analyst with over 6 years of experience in delivering transformative business solutions across diverse industries. Skilled in requirements gathering, process optimization, and stakeholder collaboration. Demonstrates expertise in Agile methodologies, data analysis, API integrations, and customer journey mapping. Proficient in leveraging tools like Jira, Confluence, Power BI, and Salesforce to enhance business processes and drive strategic decisions. CORE SKILLS

• Business process modeling, requirement gathering, and stakeholder management

• Agile methodologies (Scrum, Kanban), sprint planning, backlog management

• Data analysis, reporting (SQL, Excel, Tableau, Power BI)

• API integration, system testing (UAT, regression testing), and documentation

• CRM & ERP systems: Salesforce, SAP, Oracle ERP, Microsoft Dynamics 365

• Prototyping and wireframing tools (Figma, Axure, Balsamiq)

• Project management: Jira, Asana, Monday.com, ClickUp, MS Project EDUCATION

• MSc Financial Management - University of Hull

• BSc Accounting - Obafemi Awolowo University

TRAININGS & CERTIFICATIONS

• BCS Business Analysis Practice (In View)

• Certified Business Analysis Professional (CBAP)

• Agile Scrum Master (ASM) Certification

• Salesforce Administrator Certification

• Data Analysis with SQL and Tableau

PROFESSIONAL EXPERIENCE

Oakview Capital - January 2023 - Present

Position: Senior Business Analyst

• Spearheaded the integration of cross-border payment solutions, coordinating API integrations with multiple financial partners, enhancing data flow and transaction speed.

• Designed and implemented comprehensive user acceptance testing (UAT) strategies, collaborating with QA teams to ensure the product met all functional and non-functional requirements.

• Utilized Salesforce for data analysis, identifying key customer pain points and recommending enhancements that improved customer experience and reduced churn.

• Developed detailed business requirement documents (BRDs) and process flow diagrams, aligning with stakeholders to ensure clarity and adherence to project goals.

• Conducted regular sprint reviews and retrospectives, gathering feedback to continuously refine processes and improve team efficiency.

Excel Solutions - April 2020 – December 2022

Position: Agile Business Analyst

• Led the end-to-end delivery of a claims management system, coordinating with development and testing teams to ensure successful implementation and integration with legacy systems.

• Managed project scoping, requirement gathering, and backlog prioritization, collaborating with product owners to align on business goals and deliverables.

• Performed detailed data analysis and created interactive dashboards in Power BI, providing insights that guided decision-making and improved business strategies.

• Facilitated daily stand-ups, sprint planning, and backlog grooming sessions, maintaining clear communication between stakeholders and development teams.

• Conducted competitor analysis and market research, identifying trends and opportunities for product enhancement and increased market penetration. Sesal Technology - Jan 2019 - March 2020 Position: Business Analyst

• Documented business requirements and user stories for a large-scale digital transformation project, enhancing process efficiency and reducing operational costs.

• Collaborated with cross-functional teams to define KPIs and metrics for tracking project success, utilizing Tableau for real-time performance monitoring.

• Assisted in the development of process automation strategies, working with IT teams to integrate robotic process automation (RPA) solutions, reducing manual workload.

• Conducted stakeholder interviews and workshops to gather and validate requirements, ensuring alignment with business objectives.

• Analyzed complex data sets to identify key performance drivers, recommending actionable strategies for improvement.

MKKv Technology - Jan 2018 - December 2018

Position: Business Analyst

• Led a CRM system migration to Salesforce, streamlining data workflows and improving customer data accuracy by implementing automation features.

• Engaged with stakeholders to map out business processes, identifying inefficiencies and recommending process improvements that enhanced overall productivity.

• Developed detailed use cases, flowcharts, and wireframes using Figma and Lucidchart, providing clear visual aids for the development team.

• Conducted API testing using Postman and Swagger, ensuring seamless integration of third-party services and improving system interoperability.

• Coordinated with the QA team to execute regression testing, documenting test cases and managing defect resolution.

Federal Airport Authority of Nigeria - September 2016 - April 2017 Position: Jr. Process Improvement Analyst (Contract)

• Analyzed existing processes within federal mobile applications, recommending enhancements that led to improved user engagement and system performance.

• Collaborated with the UI/UX team to design wireframes and prototypes for new features, using Figma to refine the user interface and improve the overall user experience.

• Prepared comprehensive requirement documentation (FRDs, BRDs), facilitating clear communication between stakeholders and development teams.

• Conducted extensive user feedback sessions and usability testing, using insights to refine product features and improve adoption rates.

• Provided training and support to end-users, creating detailed user manuals and conducting onboarding sessions to ensure a smooth transition to new system features. TECHNICAL PROFICIENCIES

• Data Analysis & Visualization: SQL, Power BI, Tableau, Excel

• Project Management Tools: Jira, Asana, ClickUp, Monday.com, MS Project

• Business Process Modeling: MS Visio, Lucidchart, Figma

• Testing Tools: Postman, Swagger, Selenium

• CRM & ERP Systems: Salesforce, SAP, Oracle ERP, Microsoft Dynamics 365

• Prototyping Tools: Figma, Axure, Balsamiq

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