Data Management Customer Service
Resume:
CONTACT
Pacoima, CA *****
************@*****.***
EDUCATION
General Education
Eagle Rock High School Eagle Rock, California
● General Education including AP Calculus AB & BC, AP Statistics, and AP Chemistry
SKILLS
Accounting, Accounting Data Management, Administrative Activities, Answering Incoming Calls, CCTV Monitoring, Comprehensive Skill Set, Computer Maintenance, Computer Systems, Data Management, E-commerce, Expediting Processes, Financial Management Software, First Aid, Human Resource Management, Inventory Management, Emergency Procedure Management, Meal Preparation, Microsoft Excel, Microsoft Word, On-time Delivery, Operations Management, QuickBooks, Shipping Processes, Shopify, Warehouse Management
SUSANNA OH
SUMMARY
Detail-oriented professional with extensive experience in accounting and bookkeeping, skilled in problem-solving, report generation, and meticulous record maintenance. Exhibits a strong work ethic and exceptional customer service abilities. Demonstrates proven capability in both independent and collaborative work environments, ensuring efficient task completion. Experienced manager with exemplary communication, interpersonal, and analytical skills, proficient in optimizing policies, procedures, and processes to enhance overall efficiency and productivity. Quick learner adept at managing high-pressure situations and multitasking effectively. Holds advanced knowledge in warehouse operations and inventory systems, with expertise in packing, shipping, and tracking shipments.
WORK EXPERIENCE
Accounts Receivable Manager
Tavern Service Company Northridge, CA
11/2019 - 05/2024
Create and issue invoices, ensuring accuracy and timely delivery to customer accounts. -
Process incoming payments efficiently and accurately, reconciling them with
corresponding customer accounts. - Balance and close the store register daily,
guaranteeing accuracy in all cash and credit transactions. - Answer and manage
incoming phone calls, addressing customer inquiries related to accounts, payments, or
general services. - Proactively follow up with past due accounts, implementing effective
communication strategies to request and arrange payment plans. - Maintain and
update bookkeeping databases and spreadsheets, ensuring accurate and current client
and financial records. - Regularly contact previous clients and customers to negotiate
and establish payment terms. - Collect, record, and reconcile customer payments in the
financial system promptly and with meticulous attention to detail. - Generate
comprehensive financial reports and balance sheets, documenting the store's overall
profits, losses, and financial health. - Continuously update and maintain client account
information, including payment status and contact details, to ensure accurate records. -
Adapt to various roles within the company, including managing the retail store
environment, overseeing warehouse operations, providing customer support, and
dispatching drivers efficiently. - Collaborate with team members to ensure smooth
operations and assist in areas requiring immediate attention, demonstrating flexibility
and commitment in a dynamic work environment.
Assistant Shipping Coordinator/Online Store Packer
Daddy’s Vapor Sylmar, California
03/2019 - 09/2019
- Efficiently managed the end-to-end process for pulling and packing all online store orders, ensuring timely and accurate fulfillment.
- Maintained and updated inventory for all online sales, implementing inventory control systems that minimized stock discrepancies and shortages.
- Utilized various online software programs, including Shipstation, Gmail, Shopify, and Duoplane, to streamline order processing and enhance operational efficiency.
- Expertly packed, sealed, labeled, and affixed postage to prepare materials for shipping, adhering to company and postal service guidelines.
- Conducted thorough examinations of shipment contents and compared them with records such as manifests, invoices, and orders to verify the accuracy of incoming and outgoing shipments.
- Proactively requisitioned, organized, and stored essential shipping materials and supplies, ensuring uninterrupted inventory availability.
- Collaborated and communicated effectively with establishment representatives to resolve issues such as damages, shortages, and nonconformance to specifications, maintaining high standards of quality and customer satisfaction.
- Prepared crucial documents, including bills of lading and shipping orders, to facilitate the accurate and timely routing of materials.
- Determined optimal shipping methods for materials by leveraging in-depth knowledge of shipping procedures, routes, and rates to achieve cost-effective and reliable delivery.
Customer Service Team Member
Shakey’s Sylmar Sylmar, California
07/2015 - 02/2017
- Managed comprehensive sales activities, including customer follow-up and service, consistently exceeding sales targets.
- Handled all incoming phone inquiries, enhancing customer satisfaction through effective communication.
- Ensured a pristine, safe, and inviting environment by adhering to stringent cleaning and health code procedures.
- Efficiently prepared and expedited food orders, ensuring timely customer service and order accuracy.
- Developed proficiency in opening and closing procedures, acquiring in-depth product knowledge across various sub-teams, and mastering daily operational tasks for all positions.
- Obtained Food Handler’s Permit in July 2015, demonstrating a strong commitment to health and safety standards.
Public Safety Officer
Andrew's International Glendale, California
04/2013 - 03/2014
Public Safety Officer (6 months as Corporal)
Responsibilities included ensuring the overall safety of all personnel on property, identifying and securing potential safety hazards, responding to emergencies, maintaining vigilance for unauthorized persons, inspecting all entrance and exit points to prevent unauthorized access, contacting appropriate emergency personnel (e.g., Fire Department, Police Department), providing escorts, preparing daily activity reports, conducting periodic checks to ensure emergency equipment functionality (e.g., fire extinguishers, first aid kits, defibrillators), informing and warning of rule infractions (e.g., smoking, loitering, skateboarding), monitoring CCTV, and communicating vital safety information to other departments.
BSIS issued Guard Card: G 1815991 Exp: 04/30/2015
Assistant Manager
Sunland Sizzler Sunland, California
12/2007 - 10/2014
Initially joined the team as a Cashier and demonstrated exceptional skills and dedication, leading to promotions every six months. Within 1.5 years, advanced to the role of Assistant Manager with responsibilities spanning multiple departments including Kitchen, Salad Bar, and Service.
Acquired and honed a diverse set of skills, including but not limited to:
- Conducting opening and closing procedures to ensure smooth operations.
- Gaining comprehensive product knowledge across all sub-teams to provide exceptional customer service.
- Managing employee schedules, performance, and development.
- Performing daily and weekly inventory checks to maintain optimal stock levels.
- Maintaining and troubleshooting computer systems to ensure operational efficiency.
- Overseeing and streamlining daily operational tasks.
As Assistant Manager, was tasked with overseeing the entire gamut of daily operations for the restaurant's Kitchen, Salad Bar, and Service departments. This role involved ensuring high standards of quality and service, managing staff, and addressing any operational challenges that arose.
Received the ServSafe certification in June 2009, valid through June 2014, demonstrating a solid commitment to food safety and sanitation standards.
Business Development
Mainstream Advertising Woodland Hills, California
10/2010 - 08/2011
Assistant to Sales Manager
- Developed and sustained advertisement campaigns and managed customer accounts.
- Conducted daily data management, answered and routed phone calls, and followed up with customers.
- Utilized MS Word, Outlook, and Excel, along with internet-based software such as Linktrust and Right Media Exchange, on a daily basis.
Administrative Assistant
Applespice Junction Van Nuys, California
03/2006 - 12/2006
Started as a Delivery Driver and was promoted to Administrative Assistant within 6 months.
Administrative Assistant
- Managed customer accounts, ensuring accurate and timely processing of client information and transactions.
- Directed daily data management tasks, optimizing the use of MS Word, Outlook, Excel, and QuickBooks for organizational efficiency.
- Coordinated and scheduled catering events, liaising with clients and internal teams to guarantee seamless execution.
- Handled communication duties including answering phones, routing calls, and responding to client inquiries, enhancing overall customer satisfaction.
- Performed mail distribution, faxing, copying, and troubleshooting computer issues, contributing to smooth office operations.
- Cross-departmental support: Assisted various departments such as delivery, deli and catering operations, and both line and prep cooking as needed.
- Demonstrated versatility and commitment by stepping into diverse roles and responsibilities, ensuring the highest levels of service and teamwork.
Customer Service Representative
Jewel City Bowl Glendale, California
12/2004 - 12/2008
Began as a Party Host and expanded skills to include Cashier, Snack Bar Attendant, Porter/Mechanic, and Coach roles.
- Handled general sales and provided excellent customer service.
- Managed incoming calls and customer follow-ups.
- Ensured a clean and welcoming environment.
- Maintained mechanical and computer systems efficiently.
- Achieved Bronze level Coaching certification in August 2004.
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