Customer Service Office Manager

Melanie McGee

** ******** ******, ********, ** **601 C: 903-***-**** *******.*****@*****.***

PROFESSIONAL SUMMARY

Energetic Office Manager with strong time-management skills. Thrives in a fast-paced, dynamic environment. Customer-oriented Service Rep, successful at troubleshooting and handling customer support issues in a timely manner, providing exceptional customer service with twenty years of experience, including billing, sales, data entry, bookkeeping, troubleshooting and 2 years of overseeing 18 other representatives.

Lifetime Member of Psi Chi Club, the Honor Society for Psychology students.

SKILLS

Articulate and well-spoken Flexible

Self-directed Creative problem solver

Excellent communication skills Professional phone etiquette

Resourceful Pleasant demeanor

Proficient in cash management Client service oriented

Quick learner Customer service awards

WORK EXPERIENCES

July 2023-August 2024. Receptionist at Reliable Management direct phone calls, take payments, handle move-in paperwork, send denial letters, make maintenance brochures, scan documents.

November 2018- July 2022. Bookkeeper at Bowles Properties. Handled AP, AR for 3 companies. Data entry, filing, organizing, special projects, bank deposits and multiple other duties.

Volunteer counselor at Pathstones Counseling from April 2016-May 2017.

July 2016- May2017. Office Manager at Custom Floors and Design Center. Bookkeeping, bill payments, create and send invoices, some marketing and HR activities.

December 2014-July 2016. Office Manager for SCP Distributors. Daily accounting and deposits, customer service, order supplies, answer phone, enter data, collections.

November 2012-September 2014. J’s Machine Shop. Bookkeeper, used QuickBooks for invoicing, paying bills, payroll. Also did duties such as HR, Administrative assistant. Set up 7 years’ files, combined QuickBooks from 2 computers to one, restored files to a new computer, converted from sole proprietorship to L.L.C.

August 2009-March 2012. Trimac Transportation Customer Service. Enter loads for payroll; keep up with drivers’ daily logs, administrative assistance.

September 2008-April 2009. Deaf Action Center Resource Assistant, demonstrate phone equipment, give presentations, travel east/south Texas, assist clients with applications, make home visits, data entry, run office in absence of Resource Specialist.

June 2004-December 2005. Walgreen’s beauty advisor, stock clerk, cashier. Set up promotional displays, handled re-sets, assisted customers throughout the store, helped keep inventory.

September 1988-December 2001. BellSouth Small Business representative. Customer service, sales, billing and adjustments, negotiate and type orders for service for small business customers throughout a five-state area. Extensive customer relations, requiring excellent technical as well as communications and relations skills. Ranked #1 in customer service consistently for 12 years; always among the top 10-25% in sales rankings. For 2 years, served as "interface specialist," overseeing 18 other service reps. Correct and cover reps on their service order errors, coach them in sales and service, develop and conduct training. Also take over their difficult and time-consuming problems, take over demanding or irate customers. Handle contacts with intra-company departments, headquarters, manage large projects, delegate workload. Responsible to coach, assist, commend and motivate fellow workers. Became expert at multitasking.

EDUCATION

A.A.S., Emergency Medical Technology—(Paramedic) Kilgore College

B.A., Psychology, University of Louisiana at Monroe

M.A., Industrial/Organizational Psychology, Louisiana Tech University

COMMUNITY CONTRIBUTIONS

Volunteer Counselor Pathstones Counseling

United Way Allocations Committee Member

Junior Achievement Instructor

Telephone Pioneers, Autistic Child Committee Chair

YWCA Rape Crisis Line Volunteer

Quality of Work Life Trainer/Facilitator

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