Quality Control Business Process
Resume:
Lewis Campbell
Owner
Dillon, SC 29536
*****.******.********@*****.***
SKILLS
I am a hard-working, self-motivated and dependable individual with a proven track-record. I always strive to achieve the highest standard possible, with any given task and in any situation. I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with multiple tasks and priorities at the same time. EXPERIENCE
Campbell’s Cleaning Service, Dillon, SC - Owner
AUGUST 2010 - PRESENT
● Provides oversight and quality control for large house and commercial cleanings.
● Conducts business process assessments and develops new processes for the successful management and execution of services.
● Increased client base from 5 to 20 repeat clients through client retention and customer relations.
● Provided cleaning services for 20 clients a month.
● Created a detailed time management schedule implemented across the entire cleaning team.
● Mopped, dusted, swept and cleaned residential and commercial spaces for up to 20 clients a month.
Champion Billiards, Arlington, VA - Custodian
MAY 2018 - DECEMBER 2020
● Prepared and cleaned assigned rooms.
● Took out trash, dusted all furniture and surfaces.
● Swept and mopped floors and vacuumed carpets.
● Cleaned and sanitized toilets, sinks and showers.
● Restocked all disposables such as soap and toilet paper.
● Cleaned mirrors and windows.
● Identified and executed minor repairs.
● Reported on maintenance, cleaning activities and other such needs.
● Locked doors, closed windows and set the alarm.
● Took care of disposals and hazardous materials.
● Complied with all safety and health rules and regulations Champion Billiards, Arlington, VA - General Manager APRIL 2013 - SEPTEMBER 2018
● Developed and implemented growth strategies.
● Trained low-level managers and staff.
● Hired employees.
● Supervised food preparation.
● Managed day to day operations, from opening to closing procedures.
● Inventory management to include ordering and receiving beer/liquor/food.
● Ensured the pool hall was meeting and exceeding local health code requirements.
● Rolled up sleeves and helped as needed with bartending, stocking, cleaning and cooking.
Xerox, The Pentagon - Arlington, VA - Senior Customer Service Engineer OCTOBER 1987 - JULY 2014
● Troubleshooted, identified, and resolved problems with electronic equipment or software remotely or in a customer setting.
● Recommended technical and product solutions to customers and internal teams.
● Worked directly with customers to answer technical and product questions, including during sales meetings.
● Analyzed trends in issues and products while tracking resolutions, product failures, and need for customer support.
● Transformed customer issues into improvements for products and information for customers.
● Received incoming calls from customers ensuring proficiency in researching technical issues and finding viable solutions;
● Maintained up-to-date knowledge of upgrades and updates of the company's products, as well.
● Filed reports regarding complaints received about company products. EDUCATION
Wakefield High School, Arlington, VA - Diploma
SEPTEMBER 1976 - MAY 1980
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