Customer Service Quality Control

THOMAS BRINK

CONTACT

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**************@*****.***

PROFILE

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. TRAININGS

California Mobility

Center

Sacramento, CA

June 2023

30–hour Assembler

Intensive Training

Construction/hand

tool use, including

power hand tools

Quality Control

Customer Service

3D printing and

manufacturing

observation

Adhered to all

safety procedures

when handling

equipment

San Jose City College

AA

1989 - 2001

REFERENCES

Available upon

request

EXPERIENCE

Casa Ramos 3/2016 - 3/2017

Bartender/Server - Sacramento, CA

Serving quality drinks and food

Inventory control and cash control

Kohls 10/2013 - 11/2016

CSR Manager - Rancho Cordova, CA

Handling customer complaints and questions

Employee training

Cash control.Ad setting

CSR - Teledirect 12/2015 - 3/2016

Call Center Lead - Natomas, CA

Handling customer questions/complaints in a proactive and professional manner

Harman Management DBA KFC. 2/2004 - 10/2013

Manager - Sacramento, CA

Overseeing day to day operations

Scheduling of staff, ordering supplies, training and reviewing performance

Maintaining positive profit/loss

Regional orientation instructor 5/2006 - 10/2013

Harman Management DBA KFC - Sacramento, CA

Responsible for teaching orientation class for all new hires in the Sacramento region

BACS 7/1999 - 1/2004

CSR specialist - San Jose, California

Handling customer questions/complaints in a professional manner

Training of new CSRs and Tracking compliance

Contact this candidate