Health care front and backend work

Curriculum Vitae

GAURAV

B-****, MANGOL PURI, WEST-DELHI-110083

[Near Peeragarhi Metro]

MO. 837-***-****

E-mail - ************@*****.***

CARRIER OBJECTIVE

To utilize my talent leverage want to be a part of reputed organization work in healthy and challenging environment for work experience as well as to create an equivalent working condition for others. Self – motivated with good communication and interpersonal skills. Attitude to work in teams and can lead the team towards targets.

EXPERIENCE

4 yr. Exp. as ASSISTANT (Computer Operator) in CompuCom Software

[ Working was in Govt. School and Schools zonal office] (08/2010 – 11/2014)

-Operate official site and check regular mails, circulars and replies in system and update time to time.

-Maintain daily basis staff attendance, leaves, Dak, dispatch etc. in file and online system.

-Strong team player and assist other department staff when necessary.

-Dispatch all purchase products and entry in system daily basis transactions.

-Photo copying, sending of FAX etc.

2. Yr. Exp. in Telecom Services in Call Center (01/2015 – 12/2020)

-Contacting potential or existing customers to inform them about a product or service.

-Asking questions to understand customer requirements and close sales.

-Enter and update customer information in the database.

-Take and process orders in an accurate manner.

-Handle grievances to preserve the company’s reputation.

2 Yr. Exp in Jaipur Golden Hospital, in billing Department, Rohini, Delhi

-To coordinate registration of new patients.

-To take all necessary demographical details about the patients like Name & Address and Source to visit the hospital.

-To prepare the file, O.P.D Card and provide U.H.I.D. No. to the Patients, and sometime done IPD admission process.

-To guide & direct the patient for the further process and coordinate with the doctors / consultants.

-To answer queries of patient and provide details about the Doctors and Hospitals.

-To handle the admission, billing and coordinate in the absence of any person of reception.

-To deal with the people who visit the hospital and solve their queries.

-To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same and maintain appropriate departmental documentation.

-To treat all communication about patients, staff, and other organizational business confidentially.

Currently working Venkateshwar Hospital, Patient care coordinator, Dwarka, Delhi(11/2022…

-Greeting customers in a friendly, professional manner using the suggested script.

-To answer queries of patient and provide details about the Doctors and Hospitals.

-Provide information to staff and patients Doctor’s schedule and Leaves.

-To guide & direct the patient for further process and coordinate with the doctors / consultants.

-To deal with the people who visit the hospital and solve their queries.

-To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same and maintain appropriate departmental documentation.

-Answering telephonic and e-mail inquiries in a timely manner.

-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

-Provides assistance to patients and other contacting the clinic by telephone; may provide direct assistance.

-Provide Govt. panel information regarding OPD consultations, laboratory, radiology test.

-Provide laboratory, radiology etc. reports online.

-Arranged patient Tele-consultation with doctor.

ACADEMIC PROFILE:

-10th Pass from CBSE.

-12th Pass from CBSE.

-Graduate B.A from IGNOU.

TECHNICAL SKILL

-One year Advance Diploma in computer Training(ADCT)

-Six month I.T Smart Course from APLL Learning Solutions.

-Three months Tally Course in Financial Accounting from NIT Institute.

DECLARTION

I hereby declare that the above information furnished by me are true and correct the best of my knowledge.

PERSONAL STRENGTH

-Comprehensive problem solving

-Willing to work effectively inteam

-Hard working, Quick learner & Adaptable person

PERSONALDETAILS

-Date of Birth : 07th Nov.1990

-Gender : Male

-Marital Status : Married

-Father’s Name : Late. Sh. DharmPal

-Language : English,Hindi

-Hobbies : Books Reading, Sketching, listening Music, Travelling.

Place _ _ _ _ _ _ (GAURAV)

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