Customer Service Food
Resume:
Maggie Pascual
Harrison, NY *****
**************@*****.***
Professional Summary
Dedicated professional with experience working in typically fast-paced environments while ensuring customer satisfaction in several different facets of hospitality including cafe, upscale, fine dining, events and more. Very proficient at staff supervision, menu planning, venue planning along with execution of events both small and large as well as efficient hiring and training procedures. Focused on identifying and resolving issues quickly and seamlessly accompanied with a willingness to learn and grow daily and with a pleasant positive optimistic attitude.
Authorized to work in the US for any employer
Work Experience
Restaurant Team Member
Red Hat on the River-Irvington, NY
September 2023 to Present
• A seasoned food service professional responsible for overseeing a team of servers within a restaurant section. I am there to ensure exceptional customer service by managing table assignments, training new staff, resolving customer issues, and maintaining high standards of service quality, often acting as a liaison between the servers and kitchen staff when a manager is not present; their duties include taking orders, serving food and beverages, upselling items, and ensuring smooth operations during their shift. Manager
Avi Hotel and Casino-Laughlin, NV
September 2019 to August 2023
• Managed teams from 5-45 staff members depending on casino assignment, providing training, coaching, and performance evaluations
• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Created employee schedules to optimize staffing levels while meeting business demands
• Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
• Implemented cost control measures to reduce waste and minimize expenses without compromising quality
• Collaborated with the kitchen staff to develop new menu items based on customer preferences and market trends
• Ensured compliance with all health codes, licensing regulations, and labor laws
• Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
• Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges
• Achieved 22% increase in sales by implementing targeted marketing strategies such as promotions or special events in and around the casino.
• Improved table turnover rate through effective floor management techniques during peak hours
• Trained staff on proper serving techniques and different ways to upsell and ensure overall customer satisfaction.
• Implemented cross-training program among front-of-house employees leading to increased flexibility during peak hours
• Collaborated with the executive chef to create seasonal menus that showcased local and sustainable ingredients
• Developed and implemented staff incentive programs to motivate employees and improve overall performance
• Led a team in achieving above average sales and customer satisfaction Floor Manager, Bartender, Server, Caterer, Party Host Grand Prix-New York, NY
October 2010 to July 2018
• Providing service and assistance to all staff members and guests.
• Planned and executed high-profile catering events for corporate clients, ensuring seamless coordination of logistics and delivery of exceptional service. I am always 100% hands on and dedicated; my reputation is at stake and I ensure repeat business
• Collaborated with clients to develop customized menus that met their specific dietary preferences diligently resulting in a substantial increase in customer satisfaction
• Managed teams from 5-35 staff members for both large-scale events and some more quaint yet elegant events effectively delegating tasks and ensuring smooth operations and client satisfaction.
• Oversaw and assist the setup and breakdown of event spaces, including arranging tables, chairs, linens, decorations, and audiovisual equipment
• Maintained inventory control by accurately tracking food and beverage supplies to prevent shortages or excesses
• Served as the main point of contact for clients before, during, and after events to address any concerns or special requests promptly
• Trained new catering staff members on proper serving techniques, table setup procedures, safety protocols, and customer service best practices
• Maintained accurate records of event details including attendance numbers, menu selections, and special dietary requirements for future reference purposes
• Cultivated positive relationships with venue managers, event planners, and other industry professionals through regular networking activities
• Demonstrated excellent problem-solving skills by quickly resolving issues related to last-minute changes in menu items, venue layouts, or guest counts
• Achieved consistently high ratings on post-event surveys
• Collaborated with the sales team to create attractive and persuasive catering proposals that effectively showcased the company's offerings and capabilities
• Managed multiple events simultaneously, ensuring that each received equal attention to detail and exceeded client expectations (very large venue)
• Implemented a streamlined ordering system for clients, resulting in improved efficiency and reduced errors in menu selections
• Developed comprehensive event timelines to ensure all tasks were completed on schedule
• Coordinated with chefs, bartenders, and other staff members to ensure smooth execution of food and beverage service at events
• Maintained strict adherence to health and safety regulations throughout all stages of food preparation, service, and cleanup
• Cultivated relationships with repeat clients through personalized follow-up communications after each event
Private Catering
Tastefully Yours-Briarcliff, NY
February 2010 to June 2017
-Provided on call catering service as captain to many very exclusive catering clients.. doing whatever necessary to ensure their happiness from set up to breakdown and everything in between.
• Collaborated with team members to set up event spaces, including tables, chairs, linens, and decorations
• Provided exceptional customer service during catering events by promptly addressing client requests and concerns
• Maintained cleanliness and organization of kitchen area before, during, and after each catering event
• Assisted in the coordination of logistics for off-site catering events including transportation of food items and equipment
• Collaborated with chefs to develop creative menu options that catered to different dietary preferences or restrictions
• Ensured proper storage of leftover food following health code regulations to minimize waste
• Worked closely with event planners or clients to finalize details such as menu selections or special dietary needs prior to the event date
• Maintained a clean work environment by regularly sanitizing surfaces and utensils Education
Bachelor of Arts in Education
College of Mount Saint Vincent - Riverdale, NY
Nursing Program
Dutchess Community College
High school diploma
New York Military Academy - Cornwall-on-Hudson, NY Skills
• Quality assurance
• Professional appearance
• Inventory and Ordering through distributors
• Staff scheduling
• Enthusiastic and detail oriented.
• Calm under pressure.
• Sense of humor
• #1 Staffing and Career Training Professionals LLC
• Training of restaurant staff
• Excellent Multitasking skills.
• Understand and speak moderately well Spanish
• Menu Planning (5 years)
• Catering (10+ years)
• Restaurant Management (10+ years)
• Upselling (10+ years)
Languages
• Spanish - Intermediate
Certifications and Licenses
Certified Phlebotomy Technician
EKG Certification
CPCT/A
CPR Certification
TIPS
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